Amazon Canada Preguntas frecuentes de los clientes

Principales respuestas y guías prácticas

¿Cuál es el número de teléfono de Amazon Canada?

La pregunta que nos hacen con más frecuencia es cómo hablar con el servicio de atención al cliente de Amazon Canada. Haga clic aquí para obtener información de contacto, opciones de correo electrónico y chat, cómo conseguir una persona en vivo, tiempos de espera y más.
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Amazon Canada preguntas recientes de los clientes

Just wanted to know if you sell just the frame for a tngan gazebo

We're sorry, but without specific product information it's difficult to provide a precise answer. Amazon Canada carries a vast variety of products, including gazebo frames. If there's a specific model of Tngan gazebo frame you're looking for, it's best to use the search bar on the Amazon Canada homepage and enter the specific product details. Remember to check the detailed product descriptions to ensure that the product matches your needs before making a purchase.
Preguntado May 17, 2024 11:35 PM

I have a KINDLE. As a lady of over 90yrs I do have memory problems,especially concerning passwords. I cannot remember/find my password needed to open a new book on my devise,please advice how to overcome this problem?

If you've forgotten your Kindle password, you can reset it by entering "111222777" and hitting the "Enter" key. After that, your Kindle will perform a factory reset and you will lose any personal data saved on it. Once the reset is completed, you will be prompted to register again and you can set up a new password. If the book you're trying to open is password-protected, you would need to remember the password, or contact the person or company that set the password. If it's an Amazon ebook and you're having trouble, ensure you're entering the correct Amazon account password which is the same password that you use to log in to Amazon's website.
Preguntado May 15, 2024 11:09 AM

Need to change carrier for return

To change the carrier for your return on Amazon Canada, you would need to cancel your original return request and create a new one. Once you're filling out the new return request, you will be given the chance to select a different carrier. Remember to print out the new return label. Please note that carrier options may vary depending on the item and the reason for return. It's important to use the carrier specified by Amazon to ensure your return is processed correctly.
Preguntado May 14, 2024 5:12 PM

I am being billed twice per mont for amazon.ca/PRIBC

We're sorry to hear that you're encountering billing issues with Amazon.ca. This situation might happen due to multiple active memberships on your account, like Amazon Prime and Prime Video. Please check your Amazon account's subscription settings to ensure you're not subscribed to more services than you intended. If, after checking, the problem persists, we encourage you to check the most up-to-date contact information provided on this page to get in touch with Amazon's customer service team for a resolution. They'll be able to take a closer look into your account and determine why you're being charged twice.
Preguntado May 13, 2024 7:32 PM

bought a generator which is non returnable but it doesn't work!

We're sorry to hear that your generator isn't working. Even if an item is marked as "non-returnable" on Amazon Canada, if it arrived defective or damaged, you can still return it. In your Amazon account, go to "Your Orders", find the generator, and click on "Return or Replace Items". Follow the prompts provided. Also, consider reaching out to the manufacturer as most new generators come with a warranty. Remember, Amazon prioritizes customer satisfaction, so there are measures in place to ensure you have a good shopping experience.
Preguntado May 12, 2024 4:08 PM

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