Google Nest Customer FAQ

To take advantage of the offer mentioned in the email for a new Nest device at half price, you will need to refer to the details provided in that email. Since you deleted it, we recommend checking your email account's trash or spam folders for a possible recovery. Additionally, any promotions or offers may have specific terms and conditions, including eligibility. There should be a link to the most up-to-date contact information right here on this page to help with further inquiries.

The "entry key" on the Nest Pro is not the same as the serial number. The entry key is typically a unique code used for setup or security purposes. You can find it in the app or the device settings, depending on the specific Nest Pro model. The serial number is generally located on the device itself or in the product documentation.

If your Nest thermostat is black and not turning on, it may need to be charged or there could be an issue with the power supply. Ensure that the thermostat is properly mounted and that the wiring is connected securely. If it's battery-operated, try removing it from the wall and charging it for a few hours. If these steps don't resolve the issue, it may require further troubleshooting or professional assistance.

To reactivate your Nest Aware service, you need to visit the Google Store or open the Google Home app. From there, you can manage your subscriptions and choose to renew your Nest Aware plan. Ensure you have a valid payment method linked to your account. Once reactivated, you should be able to access your camera history again.

To change your password for your Google Nest camera, open the Google Home app or Nest app on your phone. Go to the account settings, then select "Manage your Google Account." From there, navigate to the "Security" tab and choose "Password." Follow the prompts to create a new password. Once updated, use the new password to log in to your camera.