Sorry to hear about your connection problem. Here are a few basic steps you can attempt to solve the issue:
1. Check if all the cables are properly connected.
2. Restart your modem and your device.
3. Check if your bill is paid. Unpaid bills may result in an interruption of service.
If none of these work, it's likely that there's an issue from PLDT's end or there might be an outage in your area. Try to get in touch with PLDT customer service to understand the issue better. They'll be able to check the status of your connection and provide appropriate solutions.
Preguntado Apr 30, 2024 6:34 AM