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Xiaomi Customer FAQ

Top Answers & How-to Guides

How do I Contact Xiaomi Customer Service?

The question we are asked most often is about how to talk to Xiaomi customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Xiaomi customer service, get an answer now.

Recent Xiaomi Customer Questions

THE MESSAGE SHOWN ON MY SCREEN WHEN TRYNG TO UNLOCK MY PHONE WAS .THIS DEVICE IS ASSOCIATED WITH MY EMAIL WHAT SHOULD I DO?

This message indicates that your device is linked to your email account for security purposes. You should try to unlock your device by entering the correct credentials for your email account. If you cannot remember your email password, you may need to reset it through your email provider. If issues persist, you may have to perform a factory reset, but this will erase all data on your device. Make sure to back up important information before proceeding.
Asked Apr 9, 2025 1:50 AM

Why in my redmi note 9 pro volume goes up and down automatically?

This issue might be due to a software glitch or a hardware problem. But before jumping to conclusions, check if you have accidentally enabled the physical or accessibility features in the settings that control the volume. To fix a software issue, try restarting your device or resetting your settings. If the problem persists, it could be a hardware issue with the volume buttons or speaker. In this case, you may need to get your device inspected at a Xiaomi service center. Remember to backup your data before any type of reset or repair.
Asked Apr 8, 2024 6:11 AM

we have a robot cleaner xiaomi x10+

The Xiaomi X10+ is a part of Xiaomi's range of smart home devices. It's a robotic vacuum cleaner intended to make household cleaning more straightforward. It comes with features like automated scheduling, multi-floor mapping and selective room cleaning. The device also boasts powerful suction capabilities which makes it effective for cleaning various messes around the home. The model's Lidar Navigation can map your home layout and clean paths, while its large battery ensures a long operation time. Please note that it's also capable of self-charging, meaning it will return to the charging dock when its battery is low. It can be controlled via a designated application on your smartphone.
Asked Mar 27, 2024 2:52 PM

Can I customize how much liter of water I need each time for Xiaomi Mijia Smart Water Dispenser MJMY23YM

Yes, you can choose how much water to dispense each time with the Xiaomi Mijia Smart Water Dispenser MJMY23YM. The dispenser comes with a smart control system which allows you to control the quantity of water it dispenses. There are several available preset water volumes you can choose from. Plus, it also features an option for you to set a custom volume according to your needs. You can make adjustments easily through the associated mobile app, which makes it friendly and convenient to use.
Asked Mar 20, 2024 5:56 AM

bloquer unredmi note 7 après une perte du telephone

We're sorry to hear about your lost Xiaomi Redmi Note 7. Here is what you can do: 1. Access the "Find My Device" function on MIUI, which should be automatically enabled if you've added and synced it with a Mi account. Visit i.mi.com, sign in with your Mi account and locate your phone. If it's online, you can track its location and send commands to lock it or erase the data. 2. If your Mi account was not synced, immediately inform your network provider about the loss so they can block the SIM and reduce the potential misuse. Please note to always report a loss of this nature to local law enforcement.
Asked Mar 17, 2024 8:03 AM

Help me with my Xiaomi customer service issue

Company Information

Where is Xiaomi headquartered?

Xiaomi's headquarters is located in Beijing, China, specifically in the Haidian District, a technology and innovation center....

What products does Xiaomi offer?

Xiaomi provides a wide selection of consumer electronics and smart devices, including smartphones, smart home products,...

What is the difference between Xiaomi and its sub-brands?

Xiaomi operates several sub-brands to meet diverse market demands. Redmi targets budget-conscious consumers, offering reliable...

Shopping and Returns

Where can I buy Xiaomi products?

Xiaomi products are easily accessible through numerous online and physical retail channels. Customers can shop on Xiaomi's...

What is Mi Store?

The Mi Store is an official retail outlet for Xiaomi's products and services, offering a hands-on experience with their...

Does Xiaomi offer international shipping?

Xiaomi does provide international shipping for various products, but this service may depend on the item and destination...

What is the return policy for Xiaomi products?

Xiaomi's return policy typically permits returns within 15 to 30 days of purchase, varying by region and product. Items must be...

Software and Compatibility

What is MIUI?

MIUI is Xiaomi's custom user interface for its devices, enhancing the Android experience with unique designs, features, and...

Can I install Google Play Store on Xiaomi devices?

Xiaomi devices generally come with the Google Play Store installed, especially in global versions. If absent, it can typically...

Are Xiaomi products compatible with other smart home devices?

Xiaomi products are generally designed to work well with other smart home devices, particularly those using common protocols...

Product Support

What is the warranty period for Xiaomi products?

The warranty duration for Xiaomi products differs by product type and region, usually lasting one year for smartphones and six...

Does Xiaomi offer repair services for its devices?

Xiaomi provides repair services through a network of service centers where customers can have their devices fixed. These cover...

How can I access Xiaomi customer support online?

Xiaomi offers multiple online methods for customer support, including a dedicated section on their official website with...

Product Updates

How often does Xiaomi release new products?

Xiaomi frequently launches new products, typically unveiling flagship smartphones at major events and releasing mid-range and...

What are Xiaomi's data privacy practices?

Xiaomi prioritizes data privacy by following relevant laws and obtaining user consent for data collection. They employ...
We look to the Xiaomi issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Xiaomi issues reported to GetHuman
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