YouTube Preguntas frecuentes de los clientes

The "404 Not Found" error means that the webpage you're trying to reach could not be found on the server. This is often due to the URL being entered wrongly or the webpage no longer exists. It's possible that the YouTube account URL you provided has been removed, the account has been deleted, or there may be a typo in the URL. Please make sure you've entered the correct URL. If the problem persists, the account might no longer exist.

We're unable to provide a specific email address for YouTube, however, rest assured that YouTube offers several ways to reach out for help. The best way to contact them is by clicking the link to contact information located on this page that you’re currently viewing. This provides the most updated contact methods including online forms, live chat (if available), and more.

This issue might be due to an outdated or corrupt app. Try updating your YouTube app. If this doesn't work, uninstall the app from your TV and download it again from the app store. Additionally, ensure your TV's software is up-to-date. If all else fails, try a hard reset of the television—disconnect it from power for a few minutes, then plug it in and try again. This often helps to resolve minor software glitches that prevent certain apps from loading.

As of now, YouTube TV is only available in the United States and is not officially supported in Italy. While you could potentially use it with a VPN, this goes against YouTube's terms of service and there could be issues with location restrictions for certain content. It's advisable to use a service that's supported in your location to ensure a seamless viewing experience.

It sounds like you're experiencing an issue with YouTube Premium on a shared family plan. If all other members have access but you don't, the main account holder should check to confirm they've correctly added you to the plan. The account should be under the same family group in Google family sharing option. If you are definitely added, try logging out and then logging back in again. If you are still having trouble, it's possible that your location isn't supported, as family sharing only works in certain countries. Make sure you're in a country where YouTube Premium is available and the feature is supported.