Apple Phone Number

Call Apple customer service faster with GetHuman

  • Calls Apple's Customer Service department
  • The average hold time is 16m
  • Hours are Mon-Sun 7am-6pm CT
  • The best time to call is 8:15am
  • Popular issues for this call center: Warranty and Repairs, Refunds and Returns, Account Access, Device Support, and Dispute a Charge.
  • Reach a live Apple agent: Press 0, then press 6 OR For tech support, have serial number ready. Don't press zero -- say "iPhone Support" (or whatever product you're calling about). The system will ask you for serial number and get you right to someone who can help
  • What you hear when you call: If you have another phone number I can use to look you up, please enter it now. If not, in a few words, please tell me why you are calling.

What to expect when you call

Heard when the phone system first answers
"Apple Support. Calls are recorded for evaluation to train personnel and improve contact center technologies. Let me look up your phone number. If you're calling about charges on your account, say billing. Otherwise, what Apple product or service are you calling about?"
Excerpt from a call with Apple
Thursday, January 18, 2024 12:55 AM
They may ask your reason for calling (instead of a menu)
"I didn't hear that. Please briefly tell me why you're calling. You can say things like, the screen on my iPhone is cracked, or my MacBook Pro battery stopped charging."
Excerpt from a call with Apple
Tuesday, March 26, 2024 8:07 PM
They may ask you to enter information with the dial pad
"If you're calling about charges on your account, say billing. Otherwise, what Apple was that VisionPRO? Yes or no? I didn't get that. Did you say VisionPRO? Please say yes Let's try this instead. For charges in your account or billing issues, press one. If you're calling about an iPhone, press two.
After you're finished with the adviser, can we text you a link to a brief survey?
Is that the mobile phone where you'd like us to text the Please enter the area code and mobile phone number you'd like us to text the survey link to."
Excerpt from a call with Apple
Thursday, January 18, 2024 2:22 AM
They may ask you to say or enter information
"And what product are you having that issue with?
I didn't hear that. What product are you having the issue with?
You can say iPhone, a Mac computer, iPad, Apple ID, App Store, or say the name of the product."
Excerpt from a call with Apple
Friday, January 5, 2024 1:20 PM
The first phone menu
"Apple Support. Calls are recorded for evaluation to train personnel and improve contact center technologies. If you're calling about charges on your account, say billing. Otherwise, what Apple product or service are you calling about? I didn't hear that. For questions about charges, say billing, Otherwise, what Apple product are you calling about?
Let's try this instead. For charges in your account or billing issues, press one.
If you're calling about an iPhone, press two."
Excerpt from a call with Apple
Thursday, March 21, 2024 3:09 PM

Calling Apple Customer Care at 800-275-2273

Dec 11, 2023

Calling Apple was really easy, which is just one of the many reasons that I am a happy Apple customer. The company makes it easy to get to a support agent and they keep their wait times very low, thank to an effective automated assistant. I wish more companies would look at how streamlined Apple's customer service is and consider updating theirs. 

This is even more impressive when you consider how many phone calls Apple probably receives in a day. Apple supports dozens of products including phones, tablets, watches and laptops. They also have their own app, digital music and ebooks store. With all of that in mind, a little wait should be expected, but I was still able to get to a customer service agent in just a minute and 43 seconds. This is why I never think twice about calling Apple when I have a problem with a product. 

When I first called, I received the "Welcome to Apple Support" greeting, then it told me, "To securely verify your identity, I'd like to send a notification to your Apple device." I approved the message which instantly appeared on my device and it was able to identify me immediately. I love this feature because I don't have to give out any personal information and it's so easy to complete. 

Then the automated assistant mentioned that the last time I called, it was about an Apple Watch, and wanted to know if that's the product I needed help with today. It's nice that the system remembers the problems you had in the past so that you can just pick right back up with support if needed, but this time it was about something else. 

After I said that, the assistant stated, "In a few words, please tell me why you're calling." I then responded, "app purchase" and it asked me, "What product are you having that issue with?" Quickly, I responded that the issue was with my Apple phone and it said it would get an advisor to help me with my problem. It asked if I would like a survey after the phone call (I declined) and then after a brief privacy message it instantly connected me to an agent. I didn't even hear any hold music before the agent answered. 

The rep spoke clear English and was very helpful and checked into the app purchase made my daughter and helped me remove it from my account. The customer experience was essentially flawless from start to finish. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Apple Customer Phone Number 800-275-2273 - Stats

Phone number to dial800-275-2273
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Sun 7am-6pm CT
Best time to dial8:15am
Average wait16 minutes
Current wait25 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web, facebook, twitter
Quality of communication68%
Quality of help63%
Customer votes7,123
Information last updatedMon Mar 25 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Apple's Best Toll-Free/800 Customer Phone Number

This is Apple's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Apple agent. This phone number is Apple's Best Phone Number because 156,552 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-275-2273 include Warranty and Repairs, Refunds and Returns, Account Access, Device Support, Dispute a Charge and other customer service issues. The Apple call center that you call into has employees from Georgia, Ohio, Michigan and is open Mon-Sun 7am-6pm CT according to customers. In total, Apple has 7 phone numbers. It's not always clear what is the best way to talk to Apple representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Apple?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Apple. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Apple, including their website / help desk and their Twitter handle and through Facebook / Messenger. Visit our Apple Customer Service page for more information.
Apple Customer Service

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