VRBO Customer Service

Phone Number & Contact Information

877-228-3145
Toll-free·Calls Customer Service·Most popular VRBO number
Q:How do I get a live human at VRBO?
A:Press 2
Q:Does VRBO offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Thursday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 16 minutes. The longest hold times are on Wednesday, and the shortest are on Friday.
Read below for more aboutgetting a repmenuspromptshold timesbusy timescommon issuesother contact information

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this VRBO phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2
Below are some clips we've found from VRBO's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Verbo. A leading vacation rental marketplace. For faster assistance, you may chat with a live agent by visiting our help center. At help dot vrbo dot com and clicking on contact us. Press one for English. Your call may be recorded or monitored to train agents ensure a quality experience, and help resolve any questions you may have. For more info on how we use call recordings, view the privacy statement on our website. If you're a host, please press one. If you're a guest, please press two."
Excerpt from a call with VRBO
Monday, January 22, 2024 8:38 PM

What are the hours and when should I call?

VRBO operates the call center for this 877-228-3145 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 901 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this VRBO phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like VRBO staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call VRBO is Sunday. The most busy day to call is Thursday, which averages 115% more phone calls by comparison. Again, this is based on a sample of 901 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call VRBO is Friday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that VRBO staffs up on Friday to handle the higher call volume, and that makes it the best time to call.

Why call this VRBO number?

Below is a sample of recent calls to VRBO, and their purpose. Are any of these similar to the reason you are trying to call?
Trouble accessing property dashboard: "It says it's not possible to enter the page for the panel of the property."
- From a call lasting 49m 36s , Apr 18, 2024 3:16 PM
Assistance with tax document: "I'm not resident in the United States and they gave me the wrong document."
- From a call lasting 61m 26s , Apr 17, 2024 7:57 PM
Damage claim inquiry: "How do I go about claiming these damages back from the client?"
- From a call lasting 14m 34s , Apr 10, 2024 10:45 PM
Request for payment details: "I just need the payment information for my upcoming trip in May."
- From a call lasting 18m 28s , Apr 10, 2024 5:14 PM
Inquiring about medication dosage: "What dose is that pill? Do you know?"
- From a call lasting 16m 59s , Apr 5, 2024 2:06 PM
Extending guest reservation: "She wants to add another night to Theresa Miller's booking."
- From a call lasting 42m 1s , Apr 4, 2024 8:18 PM
Refund discrepancy: "I want my money back, my service fee, because you guys let a third party vendor post on your site wrong information about the property which required us to leave the property and go somewhere else."
- From a call lasting 18m 57s , Apr 2, 2024 5:33 PM
Missing check-in information: "I never got the email with all the information, and now I can't check-in, and I don't have any info."
- From a call lasting 15m 35s , Mar 29, 2024 9:10 PM
Verify property address for listing: "I need to verify my address so I can list my property."
- From a call lasting 7m 34s , Mar 28, 2024 10:31 PM
App account disabled: "I'm trying to download the VRBO app to my phone, and it tells me the account has been deactivated in the App Store in iTunes."
- From a call lasting 5m 19s , Mar 28, 2024 7:29 PM

My Experience Calling 877-228-3145

Feb 26, 2024

Calling VRBO had some positives and some negatives, with the call leaning toward the negative end of the spectrum. On the plus side, there was essentially no wait to speak to someone, as I was directed through the menu quickly and almost immediately connected to a representative once I got through. However, the representative on the other end seemed to have an issue with listening to what I was saying, as she made a few assumptions based on things I had not said.

Worse was the fact that the representative didn't appear to know the answer to my question and appeared to give incorrect information. The call started out well, as I was asked to provide my language and whether I was a host or guest. The system told me that I could choose to get help on the website as opposed to waiting on the phone, but I didn't have to wait very long. Within two minutes, I was connected with a representative and asked for my name and e-mail.

After providing this information, I was asked for the reason for my call, and I said that I was looking at possibly going to Hawai'i and wanted to know if there was a minimum stay required at a VRBO property. For some reason, the representative assumed that I was asking about a stay on Maui, even though I never specified which island I wanted to visit. I told her that I wasn't sure where in Hawai'i I wanted to go; I was just looking at this point.

She said that she would look up the information and asked if I could be placed on hold. I said that was fine and waited a few minutes. Eventually, she came back and said that she needed a bit more time to see if she could find the information. When she returned for the second time, she said that there wasn't any kind of minimum to rent from VRBO in Hawai'i and started to provide excess details that I hadn't asked about. I decided to leave the conversation there and thanked her for the information. Once I did, she quickly ended the call and hung up.

Upon hanging up, I checked the information and saw that in Hawai'i, a 30-day minimum exists on almost all rentals, with only a few exceptions that required registering with the state. Given that most VRBO properties on Hawaii have a 30-day minimum listed, it seemed incomprehensible that the representative didn't know this was a thing. This information wasn't useful, and while it wasn't a problem, it also created more problems than it solved.

Overall, I was not impressed with the representative on this call. I thought that she didn't do a good job listening and didn't really provide helpful information. Further, when the call ended, she seemed in a hurry to end things. Based on the service that I received on this call, I wouldn't use this number unless I absolutely needed to use it.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

More Ways to Contact VRBO Customer Service

There are of course other ways to contact VRBO customer service besides the phone. Below we list the best ones, by medium.
VRBO's website
As a last, sometimes only, resort- VRBO customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is VRBO's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a VRBO agent. This phone number is VRBO's best phone number because 46,134 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-228-3145 include Find Reservation, Update Account Info, Refund a Charge, Listing Not Showing, Cancel Booking and other customer service issues. The VRBO call center that you call into has employees from India, Philippines and is open 24 hours, 7 days according to customers. In total, VRBO has 1 phone number. It's not always clear what is the best way to talk to VRBO representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for VRBO. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like VRBO. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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