What happens if my package is lost or damaged?

If your package from TheBlueDot.net gets lost or damaged during transit, we have got you covered. In case of a lost shipment, we will initiate a thorough investigation to trace its whereabouts. We will stay in constant communication with you, providing updates and working diligently to resolve the issue promptly. If your package arrives damaged, please notify us within 48 hours of receipt, and we will assist you in filing a claim with the shipping carrier. To expedite the process, please provide us with photographs of the damaged package and its contents. We strive to ensure customer satisfaction and will work relentlessly to find a suitable solution for any lost or damaged package, putting your shopping experience with us at TheBlueDot.net as a top priority.