WhatsApp Customer FAQ

Sorry, but we cannot assist directly with individual accounts for security reasons. However, if you're not receiving your verification code, please make sure you have a good network connection, wait for the countdown timer to finish, and then select "Call Me" to receive a phone call with the verification code. Also, ensure your phone's settings do not prohibit receiving SMS or calls. If you are still having trouble, you may want to try reinstalling WhatsApp.

We're sorry to hear that you're having trouble with your verification code. You just need to make sure you have a strong cellular signal or a reliable Wi-Fi connection. If the issue persists, please double-check if you've entered the correct phone number including the right country code. If the delay continues, don't try to guess the code as it could lead to your number being locked. An option that may work is to select 'Call me' for an automated call that will provide your verification code. We can't send codes via email, so please ignore any outreach claiming to do so; these are likely unsolicited messages. If your issue persists, please use the contact link on this page.

We're sorry to hear about your trouble. WhatsApp may ban accounts if they suspect any breach of their Terms and Conditions, even if it's unintentional. If you believe the ban is a mistake, you can send an appeal. To do this, simply open the app, enter your phone number and tap "verify". You should see a screen stating your account is banned. Choose "support" and follow the on-screen instructions to submit an appeal. Note that it may take a couple of days before you get a response. In the meantime, ensure you're not violating WhatsApp's terms, such as sending spam or using an unsupported version of the app.

We're sorry to hear you're having trouble receiving your OTP. It might be because of issues with your service provider. Try requesting for the code again after a few minutes. Make sure your phone can receive international messages. Ensure that you have enough signal strength and storage space on your phone for new messages. It might also be helpful to switch your phone off and on again. If your issue persists, please be reassured that WhatsApp allows for multiple attempts. You can also try the call me option after a certain period of time. You should receive a call with the verification code.

It seems like there might be a misunderstanding about the process. Verification in WhatsApp involves confirming your phone number, not an "official WhatsApp." Once you've installed the app, WhatsApp will ask you to provide your phone number. After you've entered it, you'll receive a text message with a 6-digit verification code. You then need to enter this code in your WhatsApp to successfully verify your number and gain access to the service. If you're following these steps and still having issues, it may be a technical problem. You can usually solve such problems by uninstalling and reinstalling the app or ensuring that you are using the latest version of WhatsApp.