How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Emirates phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press *, then 2
Below are some clips we've found from Emirates's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling Emirates.
For English, press one.
You may find our best fares online.
Explore our offers and featured fares on emirates dot com.
Your call may be recorded and analyzed for training, quality, and service support.
For details on how we process your personal data, please see our privacy policy on Emirates dot com.
If you're an Emirates Skywards member, press one.
If you're a travel agent, please enter your Emirates Skywards number."
Excerpt from a call with Emirates
Monday, March 18, 2024 9:17 AM
What are the hours and when should I call?
Emirates operates the call center for this 800-777-3999 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 728 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Emirates phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Emirates staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Emirates is Sunday.The most busy day to call is Wednesday, which averages 235% more phone calls by comparison.Again, this is based on a sample of 728 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
The best time to call Emirates
In summation, the best day to call Emirates is Tuesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Emirates staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
Calling Emirates seems to be a little more aimed at the airline's loyalty members, but you can still get assistance with this number. When I called, I had to navigate through the online menu to find "anything else" after being asked if I was a travel agent or a member of Emirates' loyalty program. Following that, I was then asked if this was about an existing booking or a new booking, and I said it was a new booking.
Upon that, I was soon connected with a representative, although it appeared that hadn't happened at first. After a few seconds, she said hello without any other kind of greeting or confirmation that I had reached Emirates. I didn't get that confirmation until I responded, at which point she confirmed that I had reached Emirates and asked how she could assist.
I asked her what the cancellation policy would be if I were to book a flight on Emirates, and she told me that there were two cancellation policies depending on when the flight was. If I was purchasing a flight to be taken in the next seven days, there would be no cancellation policy without a fee once I'd bought the ticket. However, if I was purchasing a flight that was more than seven days in the future, I would have 24 hours in which to cancel the flight without penalty.
I asked if that was the case on every Emirates flight, and she confirmed it was. Overall, I thought that she did a good job of explaining things, but the introduction was a little weak. A representative shouldn't have to wait on the customer before they give you a greeting and confirmation that you've reached where you wanted. Based on this, I'd definitely use this number, but the opening impression could be improved.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Emirates
If you have time to do a bit of reading before you call Emirates, we recommend you read over some of our problem-specific articles.
This article discusses the various child requirements on Emirates. Whether an infant is held during the flight or if a child restraint device is used, the specific requirements for each are discussed. The suggestion is made for consumers to reach out to Emirates with any questions.
The Emirates Skywards program is a loyalty program offered by Emirates Airlines, designed to reward and recognize its frequent flyers. It provides members with various benefits and privileges based on their level of membership. As members accumulate Skywards miles, they can redeem them for flights, upgrades, and other travel-related rewards. There are four tiers of membership: Blue, Silver, Gold, and Platinum, each offering an array of perks such as priority check-in, lounge access, extra baggage allowance, and dedicated customer service. The program also includes partnerships with numerous airlines, hotel chains, car rental companies, and retail outlets, enabling members to earn and spend miles beyond Emirates flights. Overall, Skywards offers a valuable platform for Emirates' loyal customers to enhance their travel experience and enjoy exclusive perks and rewards.
The baggage allowance on Emirates flights varies depending on the travel class and destination. For economy class passengers, the allowance is generally 30kg for most destinations, but can be 35kg on certain routes. Business class travelers can enjoy an allowance of 40kg, while first class passengers get a generous limit of 50kg. Additionally, Emirates Skywards members may receive additional baggage benefits based on their membership tier. Infants not occupying a seat are allowed a baggage allowance of 10kg, including a collapsible stroller or carrying basket. It is important to note that these allowances may differ for some routes, so it is advisable to refer to the Emirates website or contact their customer service for specific information regarding your flight.
Click the link above to get answers to just about any Emirates customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Emirates, and their purpose. Are any of these similar to the reason you are trying to call?
Missing Emirates points: "My points were not added into my account after traveling with Emirates, so I need help resolving this issue."
- From a call lasting 11m 47s , Apr 25, 2024 3:13 PM
Luggage inquiry: "I want to carry a sixty five inch TV screen on my Dubai to Hyderabad flight in June."
- From a call lasting 3m 46s , Apr 4, 2024 4:02 PM
Assistance with online check-in: "I'm trying to check-in online but having trouble entering my Skyline member number."
- From a call lasting 12m 39s , Apr 2, 2024 2:22 AM
Passport expiration query: "Can I book a flight with my passport expiring soon?"
- From a call lasting 2m 56s , Apr 1, 2024 11:58 AM
Inquiring about incoming goods: "I don't know whether any gurus arriving from US to Nigeria. Any goods, like, they send me an item."
- From a call lasting 2m 45s , Mar 26, 2024 6:42 AM
Ticket name discrepancy: "Both tickets have my husband's name on them, and the same ticket number, I just want to make sure this is right."
- From a call lasting 7m 6s , Mar 18, 2024 9:17 AM
Call connection issue: "Hello?"
- From a call lasting 2m 54s , Feb 26, 2024 10:53 AM
Booking a flight: "I'd like to book a flight from Sydney, Australia, to Heathrow, London."
- From a call lasting 11m 45s , Feb 23, 2024 11:25 PM
Requesting bean chair for mother: "I wanted to request for a bean chair. This is for my mother."
- From a call lasting 13m 55s , Feb 21, 2024 4:21 PM
Change flight date request: "I'm sick, so I'm requesting to change it to next week, on the sixth of March."
- From a call lasting 8m 10s , Feb 21, 2024 9:36 AM
More Emirates Customer Service Contacts
There are of course other ways to contact Emirates customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Emirates will reply our your email.
As a last, sometimes only, resort- Emirates customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Emirates's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Emirates agent. This phone number is Emirates's best phone number because 22,578 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-777-3999 include Make a booking, Delayed Flight, Complaint, Cancel or change flight, Lost Baggage and other customer service issues. The Emirates call center that you call into has employees from Dubai and is open 24 hours, 7 days according to customers. In total, Emirates has 3 phone numbers. It's not always clear what is the best way to talk to Emirates representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Emirates. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Emirates. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
