Macy's Help Pages
Macy's Customer FAQ, Forum, and Online Help Desk
Macy's Help @ customerservice.macys.comCustomer Help
- It takes an average of 39 hours to fix issues starting at their website.
- This link goes to the Customer Service section of their help site.
- The most trafficked time of day is around 9am.
- Common topics include Missing order, Refund order, Return order, Technical support, and more.
But seriously. Call them instead.
Since there is a phone number available, we have to recommend calling Macy's and talking to a real human being instead of searching their help site for answers.
Recent Macy's help topics searched
I placed an order and payments Klarna. My package was delivered before the date. I did...
I ordered a gown, order number ********** on ******.. it was on sale for $**.** which w...
I tried to place an online order and it didn't recognize my new Macy's credit card numb...
Today I received a Fraud Alert in the mail from Macy's Fraud Prevention. Yesterday I re...
I ordered several items from Macy's online and did not receive the majority of them. I...
I have paper checks Macys sent me to serve as payback due to my inadvertent overpayment...
I placed an order last night. It included several on-sale Frango items. Today I receive...
Unfortunately my email confirmation for an on-line order seems to have been deleted and...
need to speak with alterations department to get update on my tailor alteration
Horrible experience with customer service rep
Trying to set my husbands card up on line, but it will not accept his phone number. So...
We need help getting a security device off a product.
I ordered a nightgown online ( I charged it) and received it two weeks ago. I do not wa...
I want to make a comment about an employee.*Ok, first off you guys don’t make it easy t...
Hi**Not a problem email just a query. Every Christmas I come to Macy’s, Herald Square...
Said my payment was behind I called in and paid it need to speak to someone
order ********** is not recieved.
Macy's Online Help at customerservice.macys.com - Info & Stats
Help desk addresshttps://customerservice.macys.com/app/contact
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9am
Average turnaround time39
Rank amongst all ways to reach them6
Other means of communicationphone, web, facebook, twitter
Communication customer rating89%
Quality of help rating63%
Votes for online help610
When this was last updatedTue Apr 16 2024 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-289-6229
Macy's Help Pages: What to Know
This is the Macy's help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Macy's's best customer help page or faq or forum, this is the best entry point according to 55,422 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-289-6229) which we show above. Sometimes when you dig through the various help topics and volumes on customerservice.macys.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Macy's agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.
Contacting Macy's: General Information
Macy's has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Macy's using 4 different media: phone, web, facebook, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-289-6229 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Macy's.
Do Macy's and GetHuman work together?
GetHuman has no relationship with Macy's and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.