Southwest Airlines Help Pages

Southwest Airlines Customer FAQ, Forum, and Online Help Desk

Southwest Airlines Help @ southwest.com
Customer Help
  • It takes an average of 1 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 1pm.
  • Common topics include Change Booking, Question About A Booking, Flight Inquiry, Special Request, Refund a Charge, and more.
Since there is a phone number available, we have to recommend calling Southwest Airlines and talking to a real human being instead of searching their help site for answers.

Recent Southwest Airlines help topics searched

Need to change a leg of our flight
Need to change my companion.
Refund on cancelled trip
Trying to book a flight from Richmond, VA to Orlando FL and getting this error code:**E...
I need to talk about a double charge to my account and find a way to have it sent back to me.
I want a refund-- not a future credit. Please call me back.**Dana Paine *** ***-****
My flight was cancelled. I had to get home on the same flight as my husband because I h...
Flight for today was cancelled and need assistance to rebook
I have had * confirmed flights canceled I need to speak with a booking specialist to ge...
I have misplaced the email with my confirmation number and need it to check into my fli...
Canceled flight from pdx to den and den to sat December **th. Required in full credit c...
Airline canceled flight. Speak to represenfor FULL CREDIT CARD REFUND
I want to ensure that my flight will not be cancelled. I have a flight for next week We...
issue with refund for traveling
cancel with refund, not credit.

Southwest Airlines Online Help at southwest.com - Info & Stats

Help desk addresshttps://www.southwest.com/contact-us/contact-us.html?int=PREMTWRCONTACTUS
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help1pm
Average turnaround time1
Rank amongst all ways to reach them3
Other means of communicationphone, web, facebook, twitter
Communication customer rating76%
Quality of help rating91%
Votes for online help3,657
When this was last updatedMon Mar 25 2024 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-435-9792

Southwest Airlines Help Pages: What to Know

This is the Southwest Airlines help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Southwest Airlines's best customer help page or faq or forum, this is the best entry point according to 162,408 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-435-9792) which we show above. Sometimes when you dig through the various help topics and volumes on southwest.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Southwest Airlines agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Southwest Airlines: General Information

Southwest Airlines has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Southwest Airlines using 4 different media: phone, web, facebook, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-435-9792 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Southwest Airlines.

Do Southwest Airlines and GetHuman work together?

GetHuman has no relationship with Southwest Airlines and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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