When I called AOL's customer service line, I had to go through a short authentication exercise before being connected with a representative. However, I didn't have to listen to a menu to be connected with an agent. There was a short message that let me know my call would be recorded, then I got a dial tone. My wait time was relatively short; I waited less than a minute to be connected with a representative.
Some of the routine reasons that people may call this number include purchasing an AOL product or getting help with an account. This number is most frequently used by members to resolve issues with their products or accounts. In order to do this, you'll need to give the agent some basic information about your AOL account and the products you use.
If you call during off-hours, you'll be asked to call back between 8:00 a.m. and 7:00 p.m., Pacific Standard Time. I was not given the option to request a callback or leave a message.
The agent who answered the phone had a friendly tone, spoke English fluently and were very easy to understand. This was welcome, as I had a lot of questions about AOL products and their compatibility with each other.
I'm not sure if the answers I received were poorly scripted or whether there were misunderstandings between me and the agent I spoke to, but it took a while to get my questions answered. I had to ask the representative to repeat themselves a few times and I also had to rephrase some questions to get the information I was looking for. The agent did, however, offer to connect me with the sales department, which they said could better answer my questions.
Overall, I found the experience to be somewhat frustrating and I had to remember to exercise patience. Despite my wait time being short, I was probably on the phone for around 15 minutes to get answers about how AOL's mail products, security software and user accounts could be combined. This could, however, be because I was asking questions about products to someone who didn't seem to be in the sales department.
When I asked about support for these features, I was informed that it wasn't free and that I would need to pay a fee for live technical assistance with AOL's products. The agent informed me that this was the line to call if I needed to troubleshoot one of these matters in the future.
It's a point in the AOL customer service line's favor that it doesn't try to overwhelm callers with automated menus or redirect them to an online chat. Based on my experience, however, it would seem that the expertise of the customer service reps is uneven. It's a good idea to be mentally prepared for that if you're going to use this number.
Este AOL número de teléfono ocupa el puesto n. ° 2 de 2 porque 113,436 AOL los clientes probaron nuestras herramientas e información y nos dieron su opinión después de llamar. La razón por la que los clientes llaman a 866-401-3158 es para comunicarse con el departamento de AOL Member Services por problemas como Hacked Account, Recover Account, Reset Password, Refund a Charge, Cancel Account. Por lo que podemos decir, AOL tiene ubicaciones de centros de llamadas en New Mexico or Oklahoma or Florida or India y puede llamar durante su horario de atención 24 hours, 7 days. AOL tiene 2 números de teléfono y 5 formas diferentes de obtener ayuda para el cliente. Hemos compilado información sobre 866-401-3158 y formas de llamar o contactar AOL con la ayuda de clientes como usted. Ayúdenos a seguir creciendo y mejorando esta información y estas herramientas compartiéndolas con personas que conozca que puedan resultarle útiles.
Llamar a AOL a este número debería ser bastante sencillo. También es importante lo que hace una vez que llama, o cuáles son sus otras opciones de número de teléfono. Lamentablemente, nuestra herramienta de devolución de llamada no está disponible para 866-401-3158. Para las empresas que respaldamos, lo llamamos, presione los botones correctos para pasar por los menús del teléfono, espere en espera y le devolveremos la llamada cuando AOL Member Services agentes puedan hablar. No está disponible aquí, pero esté atento cuando surjan problemas futuros de servicio al cliente con compañías que no sean AOL Una vez que se comunique por teléfono con el departamento de AOL Member Services, es posible que deba proporcionarles información que identifique usted como cliente, como su nombre completo (o nombre en la cuenta), dirección de correo electrónico, número de teléfono o un número de cuenta. Por lo general, vale la pena reunir esta información antes de llamar.
Si bien 866-401-3158 es el número de teléfono más popular null de AOL, no es la única forma de comunicarse con su equipo de atención al cliente. Al leer más arriba, ya sabe que 800-827-6364 es el mejor número de teléfono de su cliente en general, y hemos reunido una comparación de sus 5 formas totales de ponerse en contacto con el soporte para que usted también las vea. Una cosa a tener en cuenta al tratar de llegar a AOL ayuda llamándolos, es que otros clientes dan a su atención al cliente en este número una puntuación de 87% por sus habilidades de comunicación y una puntuación de 58% por la ayuda general que recibido. Eso podría ser indicativo de sus habilidades para ayudarlo a resolver su problema en general, independientemente de si llama o no a este número.