How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this ComEd phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 3 at the first menu. Then press 2.
Here is how our research team describes the way the ComEd phone system greets you: For electrical issues or power outages, press 1. To pay your bill, press 2. For everything else, press 3.
Below are some clips we've found from ComEd's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to ComEd.
We are currently experiencing busy conditions with higher than normal wait times to speak with a representative.
However, you may experience shorter wait times by calling back later today between three and six PM.
We apologize for any inconvenience and appreciate your continued patience.
For electrical issues or power outages, press one. To pay now, press two.
For everything else, press three."
Excerpt from a call with ComEd
Wednesday, January 17, 2024 4:17 PM
They may ask you to enter information with the dial pad
"Welcome to ComEd.
Your new account number is here. We've launched our new customer billing system to better serve our customers.
Access to my account services are available.
For more information and to find your new account number, please visit co med dot com slash billing update.
Please ensure you are using your new account number when transacting with our automated system.
Our office is currently closed.
To to access your account using your account number, press one.
Your phone number, press two. If you're calling to set up a Please enter your area code and phone number now."
Excerpt from a call with ComEd
Saturday, March 9, 2024 6:02 PM
They may need to look up your account
"Welcome to ComEd.
Your new account number is here. We've launched our new customer billing system to better serve our customers.
Access to my account services are available.
For more information and to find your new account number, please visit co med dot com slash billing update.
Please ensure you are using your new account number when transacting with our automated system.
Also, customers will not be charged any late fees and will not be disconnected for nonpayment at this time.
For electrical issues or power outages, press one.
To pay now, press two.
For everything else our office is currently closed, but we welcome you to continue using our automated system.
In order to process your call, I'll need to look up your account."
Excerpt from a call with ComEd
Thursday, March 7, 2024 5:06 AM
The first phone menu
"Welcome to ComEd.
Your new account number is here.
We've launched our new customer billing system to better serve our customers.
Access to my account services are available.
For more information and to find your new account number, please visit co med dot com slash billing update.
Please ensure you are using your new account number when transacting with our automated system.
For electrical issues or power outages, press one.
To pay now, press two.
For everything else, press three."
Excerpt from a call with ComEd
Thursday, March 28, 2024 7:02 PM
After you press 2
"In order to process your call, I'll need to look up your account.
To access your account using your account number, press one.
Your phone number, press two."
Excerpt from a call with ComEd
Friday, February 23, 2024 1:33 PM
What are the hours and when should I call?
ComEd operates the call center for this 800-334-7661 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 241 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this ComEd phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like ComEd staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call ComEd is Sunday.The most busy day to call is Tuesday, which averages 1020% more phone calls by comparison.Again, this is based on a sample of 241 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call ComEd is Wednesday.
Why call this ComEd number?
Below is a sample of recent calls to ComEd, and their purpose. Are any of these similar to the reason you are trying to call?
Payment for specific address: "I wanted to pay a bill for four twenty two West Melrose."
- From a call lasting 29m 12s , Mar 28, 2024 7:02 PM
Payment issue: "I usually pay my bill over the phone, but I can't access my account."
- From a call lasting 14m 9s , Feb 23, 2024 1:33 PM
More Ways to Contact ComEd Customer Service
There are of course other ways to contact ComEd customer service besides the phone. Below we list the best ones, by medium.
Use the link to connect with customer service through Twitter
ComEd, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Some customer service teams, like that of ComEd, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- ComEd customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is ComEd's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a ComEd agent. This phone number is ComEd's best phone number because 14,904 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-334-7661 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call ComEd first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or facebook or web or twitter. In total, ComEd has 1 phone number. It's not always clear what is the best way to talk to ComEd representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for ComEd. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like ComEd. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.