Comcast Phone Number

Call Comcast customer service faster with GetHuman

  • Calls Comcast's Customer Service department
  • The average hold time is 29m
  • Hours are Mon-Sat 8am-7pm EST
  • The best time to call is 8:30am
  • Popular issues for this call center: Billing, Service Outage, Streaming or Download Trouble, Equipment Trouble, and Cancel Service.
  • Reach a live Comcast agent: Press 0# each time it asks for a phone number then wait. For existing customers you must ALWAYS enter the last 4 of your social number that belongs to the account holder, then press 1, then 2.
  • What you hear when you call: I have the numbers of your street address as ????. Is this the account you are calling about?

What to expect when you call

They may need the phone number on your account
"If you need a minute to look it up, press the star key. Otherwise, just tell me the ten digit phone number for the account you're calling about, or you can say enter my account number."
Excerpt from a call with Comcast
Saturday, January 20, 2024 10:25 PM
They may ask your reason for calling (instead of a menu)
"Is that right? Citrix announced a vulnerability in software used by Xfinity and thousands of other companies worldwide To protect your account, we have proactively asked you to reset your password. The next time you log in to your Xfinity account, you will be prompted to change your password. If you haven't been asked to do so already. For general information about resetting your Xfinity password, please visit w w w dot xfinity dot com and search reset password. More information is also available on the Xfinity website at w w w dot xfinity com forward slash data incident. If you questions about the data incident, please contact IDX.
Toll free, twenty four hours, seven days a week, I see you have a modem restart in progress.
Is that what you're calling about?"
Excerpt from a call with Comcast
Friday, January 12, 2024 10:32 PM
They may ask you to enter information with the dial pad
"If you need time to find your account number, press star. Otherwise, just enter the account number now."
Excerpt from a call with Comcast
Friday, February 16, 2024 4:44 AM
They may ask you to say or enter information
"Hi. Thank you for calling Xfinity.
This call may be monitored or recorded. For more information about our privacy practices, visit us at xfinity dot com slash privacy.
Enter or say the ZIP code where you have or want service."
Excerpt from a call with Comcast
Thursday, January 4, 2024 12:21 AM
They may need to look up your account
"Hi. Thank you for calling Xfinity. This call may be monitored or recorded For more information about our privacy practices, visit us at xfinity dot com slash privacy. I'll need a phone number or account number to look you up."
Excerpt from a call with Comcast
Saturday, March 9, 2024 7:06 PM
The first phone menu
"Hi. Thank you for calling Xfinity. This call may be monitored or recorded. For more information about our privacy practices, visit us at xfinity dot com slash privacy. I'll need a phone or account number to look you up. Say phone number or account number. Please say or enter any phone number.
If you need a minute to look it up, press the star key.
Just use your keypad to enter it. If you need time to find it, press star."
Excerpt from a call with Comcast
Wednesday, March 13, 2024 6:47 PM

Calling Comcast Customer Care at 800-266-2278

Dec 12, 2023

When calling Comcast for customer support, callers have the option to speak with a representative to troubleshoot current problems, make plan adjustments or sign up for new service. Since I'm not a current customer, I called Comcast to learn about offers for high-speed internet for home use. Upon calling, an automated recording informs customers they have reached Xfinity, which is owned by Comcast. Callers are also told that their call may be monitored or recorded, with a choice to press nine for Spanish.

I waited for menu options and was prompted instead to enter the zip code where I currently have and/or need service. The system didn't find an account based on my ZIP Code since I'm not a customer, so I was given further options to enter an account number or say the words 'new customer' for assistance. After choosing to respond with 'new customer,' I was placed on a brief hold before a customer service representative answered.

She first asked me some basic questions, such as my name, phone number and ZIP Code, before I was able to make my request. She also shared that government assistance is available to help cover a portion of any internet plan if I qualify based on whether I receive food stamps, Medicaid or other low-income support. Since this didn't apply to my circumstances, we moved on, and I told the rep I was interested in high-speed internet. 

After searching my address in her database, the rep shared a few current offers for high-speed internet at a lower cost than what I'm currently paying. She explained I would need to pay a one-time installation fee with a new modem but could access reliable internet service for up to two years at around $30 per month. This offer would support web service for up to five devices, including gaming consoles. While there is no contract, she told me the offer is only applicable for 48 months and there could be a price increase at that time. However, she said Xfinity/Comcast tries to work with customers to maintain the best deals.

In addition, the rep shared a few other offers that might work better for personal use at home and was very patient in detailing how the installation would work. She said internet customers can also take advantage of discounted rates for Xfinity's mobile service for smartphones and tablets and streaming and TV. I explained that I wasn't ready yet to decide but would like time to review the offers she provided. She was obliging and offered to call me back at the end of the week to follow up. 

Overall, the call was productive but took some time, a total of 15 minutes, so callers should be prepared to find a quiet place to talk and listen. The rep was friendly, helpful and knowledgeable while providing multiple options that could fit my budget and needs.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How to call Comcast

Comcast Customer Phone Number 800-266-2278 - Stats

Phone number to dial800-266-2278
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Sat 8am-7pm EST
Best time to dial8:30am
Average wait29 minutes
Current wait37 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, chat, twitter, web
Quality of communication52%
Quality of help51%
Customer votes20,161
Information last updatedSun Mar 24 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

Comcast's Best Toll-Free/800 Customer Phone Number

This is Comcast's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Comcast agent. This phone number is Comcast's Best Phone Number because 331,158 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-266-2278 include Billing, Service Outage, Streaming or Download Trouble, Equipment Trouble, Cancel Service and other customer service issues. The Comcast call center that you call into has employees from South Carolina, Pennsylvania, Colorado, New Hampshire and is open Mon-Sat 8am-7pm EST according to customers. In total, Comcast has 10 phone numbers. It's not always clear what is the best way to talk to Comcast representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Comcast?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Comcast. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Comcast, including live chat and their website / help desk and their Twitter handle. Visit our Comcast Customer Service page for more information.
Comcast Customer Service

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