How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this DHL (Canada) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1, then 1 OR Press 1, then listen to the menu and press 0.
Below are some clips we've found from DHL (Canada)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to DHL Canada.
DHL Canada. For English, press one.
Your call may be recorded for quality monitoring purposes.
Please make note of the following messages.
If you have received a suspicious call advising you of a delivery, a no ten digit DHL tracking number was provided, Please ignore this call as it is fraudulent.
As a result, of the COVID nineteen pandemic and to avoid close contact, our couriers will not be taking payments upon delivery at your door.
To track your shipment, press one.
Please type your ten digit tracking number followed by the pound key.
You did not enter an airway bill number. All airway bills, tracking numbers, or shipping IDs are ten numerical digits long.
You can find it in the upper left corner or below the bar code on your shipping label.
Unfortunately, we aren't able to assist you if you do not have an airway bill number."
Excerpt from a call with DHL (Canada)
Saturday, January 27, 2024 4:51 AM
What are the hours and when should I call?
DHL (Canada) operates the call center for this 855-345-7447 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 414 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this DHL (Canada) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like DHL (Canada) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call DHL (Canada) is Sunday.The most busy day to call is Friday, which averages 305% more phone calls by comparison.Again, this is based on a sample of 414 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call DHL (Canada) is Monday.
Why call this DHL (Canada) number?
Below is a sample of recent calls to DHL (Canada), and their purpose. Are any of these similar to the reason you are trying to call?
Wrong delivery building: "I think the package got delivered to the wrong building."
- From a call lasting 8m 47s , Feb 15, 2024 8:26 PM
Package location inquiry: "I don't know what locations that I went to one location that I normally go, and it's not there."
- From a call lasting 13m 32s , Jan 12, 2024 11:03 PM
Tracking package from Ethiopia: "I'm waiting a purse from Ethiopia, but I'm trying to put a tracking number."
- From a call lasting 7m 36s , Jan 4, 2024 12:56 AM
More Ways to Contact DHL (Canada) Customer Service
There are of course other ways to contact DHL (Canada) customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and DHL (Canada) will reply our your email.
As a last, sometimes only, resort- DHL (Canada) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is DHL (Canada)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a DHL (Canada) agent. This phone number is DHL (Canada)'s best phone number because 4,362 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-345-7447 include Issue with order, Lost Package, Track order, Complaint, Make a shipment and other customer service issues. Rather than trying to call DHL (Canada) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, DHL (Canada) has 1 phone number. It's not always clear what is the best way to talk to DHL (Canada) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for DHL (Canada). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like DHL (Canada). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.