How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Dominion East Ohio phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "More Options" at the first menu. Next, press 0.
Here is how our research team describes the way the Dominion East Ohio phone system greets you: If you are calling because you smell gas or need to report a fire or explosion, say "emergency." Otherwise, say "make a payment," "service order," or "more options."
Below are some clips we've found from Dominion East Ohio's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Dominion Energy Ohio.
For quality and training purposes, your call will be recorded.
If you are calling because you smell gas, or need to report a fire or explosion, say emergency.
Otherwise, say make a payment, service order, or more options.
To repeat these options,
say repeat.
And a fourteen dollar and ninety five cent convenience fee for commercial customers.
To avoid this fee, visit dominion energy dot com or our mobile app for other payment options.
You will be required to have your thirteen digit Dominion Energy account number and your credit card debit card, or bank account information to pay by phone through Paymentis Corporation.
If you have your thirteen digit Dominion Energy account number, say continue.
If you would like us to provide it to you, say account."
Excerpt from a call with Dominion East Ohio
Friday, January 12, 2024 7:12 PM
They may need the phone number on your account
"Thank you for calling Dominion Energy Ohio.
For quality and training purposes, your call will be recorded.
If you are calling because you smell gas or need to report a fire or explosion, say emergency.
Otherwise, say make a payment.
Service order.
Your estimated wait time is fifteen minutes.
Rather than remain on the phone, you have the option to keep your place in line and receive a callback from an agent to assist you.
If you would like us to schedule a callback, say callback.
To receive a callback at this number, say this number.
To specify a different number, say different number.
Starting with the area code, please say the phone number where you can be reached by the agent."
Excerpt from a call with Dominion East Ohio
Friday, January 12, 2024 6:51 PM
They may ask you to enter information with the dial pad
"Thank you for calling Dominion Energy Ohio.
For quality and training purposes, your call will be recorded.
And a fourteen dollar and ninety five cent convenience fee for commercial customers.
To avoid this fee, visit dominion energy dot com or our mobile app for other payment options.
You will be required to have your thirteen digit Dominion Energy account number and your credit card debit card, or bank account information to pay by phone through Paymentis Corporation.
If you have your thirteen digit Dominion Energy account number, say continue.
If you would like us to provide it to you, say account.
Please hold while I transfer you to our automated payment system.
Wait while we locate your payment.
Welcome to the Dominion Energy Ohio automated bill payment system.
Powered by Paymentus Corporation.
You can use the star key to skip the account number or payment method playback throughout this call.
Press one. To make a payment for a residential account or press two for a nonresidential account.
Press three.
Please enter your thirteen digit account number."
Excerpt from a call with Dominion East Ohio
Sunday, February 4, 2024 9:17 PM
They may ask you to say or enter information
"Thank you for calling Dominion Energy Ohio.
For quality and training purposes, your call will be recorded.
If you are calling because you smell gas or need to report a fire or explosion, say emergency.
Otherwise, say make a payment, service order, or more options.
To repeat these opt if you can provide the thirteen digit account number you are calling about, say account number or press one.
If you don't know it, say your thirteen digit account number one digit at a time, or say I don't know it."
Excerpt from a call with Dominion East Ohio
Wednesday, January 17, 2024 4:01 PM
They may need to look up your account
"Is this correct? Please say please hold while I look up your account information."
Excerpt from a call with Dominion East Ohio
Wednesday, January 17, 2024 4:01 PM
The first phone menu
"Thank you for calling Dominion Energy Ohio.
For quality and training purposes, your call will be recorded.
If you are calling because you smell gas, or need to report a fire or explosion, say emergency.
Otherwise, say make a payment, service order, or more options.
To repeat these opt if you can provide the thirteen digit account number you are calling about, say account number or press one.
If you don't know it, say I don't know it or press zero."
Excerpt from a call with Dominion East Ohio
Thursday, February 15, 2024 8:51 PM
What are the hours and when should I call?
Dominion East Ohio operates the call center for this 800-362-7557 phone number Mon-Fri 7am-7pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 126 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Dominion East Ohio phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Dominion East Ohio staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Dominion East Ohio is Wednesday.The most busy day to call is Friday, which averages 82% more phone calls by comparison.Again, this is based on a sample of 126 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Quietest
Thu
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Dominion East Ohio is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Dominion East Ohio staffs the call center well on Wednesday.
Why call this Dominion East Ohio number?
Below is a sample of recent calls to Dominion East Ohio, and their purpose. Are any of these similar to the reason you are trying to call?
Meter reading reschedule request: "I was calling to reschedule the meter reading appointment that was missed because I was working."
- From a call lasting 9m 9s , Apr 2, 2024 12:48 PM
Payment plan assistance: "I'm calling to see if you can extend it a few days or something because I don't have that type of money."
- From a call lasting 22m 50s , Feb 23, 2024 2:00 PM
Bill payment request: "I'd like to pay my gas bill, please."
- From a call lasting 3m 20s , Feb 9, 2024 3:51 PM
More Ways to Contact Dominion East Ohio Customer Service
There are of course other ways to contact Dominion East Ohio customer service besides the phone. Below we list the best ones, by medium.
Use the link to connect with customer service through Twitter
Dominion East Ohio, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Dominion East Ohio customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Dominion East Ohio's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Dominion East Ohio agent. This phone number is Dominion East Ohio's best phone number because 14,682 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-362-7557 include Setup Service, Book or Change Appointment, Meter Reading, Cancel or change services, Service issue and other customer service issues. Rather than trying to call Dominion East Ohio first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Dominion East Ohio has 1 phone number. It's not always clear what is the best way to talk to Dominion East Ohio representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Dominion East Ohio. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Dominion East Ohio. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.