HughesNet Customer Service

Phone Number & Contact Information

866-347-3292
Toll-free·Calls Customer Service·Most popular HughesNet number
Q:How do I get a live human at HughesNet?
A:Press 2 then 0 at every prompt.
Q:Does HughesNet offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Thursday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 10 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday.
Read below for more aboutother numbersgetting a repmenuspromptshold timesbusy timescommon issueslive chat

More HughesNet Customer Phone Numbers

888-667-5537 - Member Services
Toll-free · Press 0 · If this call is urgent, please remain on the line, and a support agent will be with you shortly.
888-615-0298 - Call For New Service
Toll-free · Press 1 to order service, press 2 for customer service ·
877-329-1403 - Cancellations
Toll-free · Direct line for cancellation · Your call is very important to us. Please remain on the line while we find a support agent to help you.
888-715-3291 - New Customer Concierge
Toll-free · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·
301-428-5500 - Corporate Offices
Just remain on the line, and a representative will assist you. · For customer support, press 1. For investor relations, press 2. To become an installer or dealer, press 3. To dial by extension, press 4. To dial by name, press 5. For all other departments, press 6. For the security desk, press 7. For the operator, press 8.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this HughesNet phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2 then 0 at every prompt.
Here is how our research team describes the way the HughesNet phone system greets you: Enter or say the 10-digit phone number associated with your account.
Below are some clips we've found from HughesNet's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Welcome to HughesNet. Please enter or say the ten digit phone number associated with your account, or say I'd like to sign up."
Excerpt from a call with HughesNet
Friday, April 5, 2024 7:41 PM
They may ask you to say or enter information
"Is that correct?
I think I've located your account.
To confirm I have the right one, please enter or say your five digit ZIP code."
Excerpt from a call with HughesNet
Thursday, March 21, 2024 12:54 AM

What are the hours and when should I call?

HughesNet operates the call center for this 866-347-3292 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 290 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this HughesNet phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like HughesNet staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call HughesNet is Sunday. The most busy day to call is Thursday, which averages 177% more phone calls by comparison. Again, this is based on a sample of 290 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call HughesNet is Wednesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that HughesNet staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.

Why call this HughesNet number?

Below is a sample of recent calls to HughesNet, and their purpose. Are any of these similar to the reason you are trying to call?
Modem activation issue: "I've been trying since this morning to activate my new modem, but keep encountering issues."
- From a call lasting 7m 9s , Apr 16, 2024 10:08 PM
Cancel service inquiry: "I called and canceled my service on April thirteenth. I wanna make sure that it's canceled."
- From a call lasting 13m 30s , Apr 15, 2024 5:34 PM
Equipment return status: "I already canceled my service but still have not received boxes to return my equipment."
- From a call lasting 5m 19s , Mar 7, 2024 3:36 PM
Cancellation request: "I wanna cancel my prescription or whatever."
- From a call lasting 10m 17s , Feb 29, 2024 6:07 PM
Payment and installation inquiry: "I wanna know when they're gonna come put the dish yet so I can get back on satellite."
- From a call lasting 48m 22s , Jan 4, 2024 2:33 PM

The Editor's Notes on Calling HughesNet

Apr 16, 2024

Hughesnet is a provider of high-speed satellite Internet service. With more than 1.3 million customers, it isn't surprising that Hughesnet customer service gets a lot of calls each and every day.

Why do People Call Hughesnet Customer Support?

People call Hughesnet customer support for a range of reasons, including:

  • Questions about Hughesnet services
  • Starting, modifying or canceling service
  • Technical support
  • Billing questions
  • Scheduling service calls from a technician

Best Practices for Calling Hughesnet Customer Service

There are several things that you can do to ensure that your call to Hughesnet is handled quickly and professionally:

  • Before calling Hughesnet customer service, make sure that you have all relevant documentation handy. This may include order confirmations, invoices, billing statements, credit card statements, product serial numbers and any correspondence between you and Hughesnet regarding your case or situation.
  • Hughesnet has partnered with Sutherland to provide technical support for connected devices. This service requires a separate subscription, so it is important that you understand the distinction between device technical support and Hughesnet customer service.
  • Hughesnet has different numbers for sales and customer support. Make sure you are calling the correct number.
  • Have pen and paper available so that you can take notes during your call.

How do Consumers Feel About Calling Hughesnet Customer Service?

It appears as though consumers are generally satisfied with the level of customer service provided by Hughesnet. There are no consistent patterns of dissatisfaction to be found in reports online or in the media.

What Kind of Issues can Hughesnet Customer Service Representative Resolve?

Hughesnet customer service representatives can resolve many issues, including issues with beginning, changing, or ending service, scheduling technician service calls, providing assistance with returning equipment, troubleshooting, technical support and researching billing inquiries.

What Can't Be Resolved With a Call to Hughesnet Customer Service?

Hughesnet customer service representatives can provide basic troubleshooting services and resolve some technical issues remotely. In some cases, however, they may have to schedule a technician visit to deal with more serious issues.

In situations where third-party equipment does not appear to be compatible with Hughesnet services and equipment, a customer support agent may be able to suggest a work-around, but, in the end, may not be able to resolve the problem completely. In such cases, you may have to replace your equipment with something that is compatible with Hughesnet.

What Should You Do If You Have an Unsuccessful Call with Hughesnet?

If you get off the phone with Hughesnet customer service and feel as though your questions were not answered or issues resolved, don't fret. You may still have options.

  • First, review the notes that you took while speaking to Hughesnet customer service. You may be able to identify an area of miscommunication.
  • Next, call Hughesnet back. Keep in mind that some customer service representatives have more training and experience than others. There is a good chance that the next person you speak to will be in a better position to provide you with assistance.
  • When you place your second call, explain politely that you've called before and describe both your issue and how the first representative was unable to help. Doing this lets the second representative target your area of dissatisfaction and encourages him or her to figure out a different strategy.
  • If a second call doesn't work, try getting in touch with Hughesnet in a different way. You may be able to submit a request online or contact social media specialists through one of the company's social platform accounts.
  • Hughesnet does have an online user community that is frequented by experienced users. Consider posting your issue or question there.
  • If you signed up for Hughesnet through a third-party dealer, you might consider talking to the dealer to see if management can advocate for you.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

More Ways to Contact HughesNet Customer Service

There are of course other ways to contact HughesNet customer service besides the phone. Below we list the best ones, by medium.
Live Chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, HughesNet provides this option.
HughesNet's website
As a last, sometimes only, resort- HughesNet customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is HughesNet's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a HughesNet agent. This phone number is HughesNet's best phone number because 51,780 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-347-3292 include Overcharge on Account, Device Support, Setup Payment Arrangement, Lower My Bill, Cancel Service and other customer service issues. The HughesNet call center that you call into has employees from Missouri and is open 24 hours, 7 days according to customers. In total, HughesNet has 6 phone numbers. It's not always clear what is the best way to talk to HughesNet representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for HughesNet. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like HughesNet. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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