If you know your party's 4-digit extension, you may dial it at any time. To leave a general message, press 1. For our company directory, press 4. For customer service, call 1-86netspend.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Netspend phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press *, then enter social security # or account #.
Here is how our research team describes the way the Netspend phone system greets you: Enter your card number or social security number followed by the pound sign or press star for more options.
Below are some clips we've found from Netspend's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling NetSpend.
To give you the best service possible, please"
Excerpt from a call with Netspend
Tuesday, January 30, 2024 9:41 PM
They may ask you to enter information with the dial pad
"Press star for more options.
One moment.
That is an invalid response.
Please try again. To help us identify the card you are calling about, please enter the last four digits of the card number or press star to access your most recently activated card."
Excerpt from a call with Netspend
Thursday, April 4, 2024 2:36 PM
The first phone menu
"Thank you for calling NetSense.
To give you the best service possible, please enter your card number or Social Security number followed by the pound sign.
Press star for more options.
Press one if you need time to find your card number."
Excerpt from a call with Netspend
Thursday, February 15, 2024 9:31 PM
What are the hours and when should I call?
Netspend operates the call center for this 866-387-7363 phone number Mon-Fri: 8am-10pm, Sat-Sun: 8am-8pm CT.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 1,122 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Netspend phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Netspend staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Netspend is Sunday.The most busy day to call is Thursday, which averages 173% more phone calls by comparison.Again, this is based on a sample of 1,122 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Netspend is Friday.
Why call this Netspend number?
Below is a sample of recent calls to Netspend, and their purpose. Are any of these similar to the reason you are trying to call?
Setting up digital wallet: "Need to set up a digital account or in a wallet because I was some direct deposit thing came in and I selected it to go to my wallet."
- From a call lasting 10m 19s , Apr 4, 2024 11:17 PM
Activate new card: "I got the new card, but I didn't know how to activate it."
- From a call lasting 11m 3s , Apr 4, 2024 6:21 PM
Issue with stimulus deposit: "I thought Netspend was going to return my stimulus to the IRS, but the money was never returned and the IRS told me to contact Netspend."
- From a call lasting 7m 56s , Mar 29, 2024 12:06 AM
Locked out of account: "My ex changed my username and password, I can't log in to my account where I receive my disability Social Security payment."
- From a call lasting 16m 38s , Mar 18, 2024 8:12 PM
Issues with spending money: "Why is it that I have three dollars on my account, but I'm not able to spend it in Cash App or PayPal?"
- From a call lasting 27m 59s , Mar 18, 2024 6:42 PM
Activate new card: "I called today to get my card activated and issue a PIN."
- From a call lasting 8m 5s , Mar 14, 2024 9:58 PM
PIN setup assistance: "I have not been able to successfully set my PIN."
- From a call lasting 23m 55s , Feb 28, 2024 6:17 PM
Issues with card activation: "Calling because I've never been able to activate this card."
- From a call lasting 6m 10s , Feb 22, 2024 7:03 PM
Card activation assistance: "I'm trying to activate my card that just came in the mail."
- From a call lasting 19m 31s , Feb 18, 2024 11:02 PM
Seeking supervisor assistance: "I need to speak to a supervisor, point blank."
- From a call lasting 9m 47s , Feb 9, 2024 5:45 PM
More Ways to Contact Netspend Customer Service
There are of course other ways to contact Netspend customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Netspend will reply our your email.
Netspend, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Netspend customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Netspend's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Netspend agent. This phone number is Netspend's best phone number because 181,884 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-387-7363 include Activate Card, Lost or Stolen Card, Technical Support, Account Access, Dispute a Charge and other customer service issues. The Netspend call center that you call into has employees from Texas, India and is open Mon-Fri: 8am-10pm, Sat-Sun: 8am-8pm CT according to customers. In total, Netspend has 3 phone numbers. It's not always clear what is the best way to talk to Netspend representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Netspend. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Netspend. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.