How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Puget Sound Energy phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press anything, just remain on the line.
Here is how our research team describes the way the Puget Sound Energy phone system greets you: Gas leak or smell gas: press 1. Power outage or dim lights: press 2. For anything else, please stay on the line.
Below are some clips we've found from Puget Sound Energy's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Puget Sound Energy.
If you smell gas or to report a gas leak or cross bore, press one.
For an outage update, order report a power outage, downed wire, dim or flickering lights, press two."
Excerpt from a call with Puget Sound Energy
Thursday, January 18, 2024 10:07 AM
The first phone menu
"Welcome to Puget Sound Energy.
If you smell gas or to report a gas leak or cross bore, press one.
For an outage update, order report a power outage, downed wire, dim or flickering lights, press two."
Excerpt from a call with Puget Sound Energy
Thursday, January 18, 2024 10:07 AM
What are the hours and when should I call?
Puget Sound Energy operates the call center for this 888-225-5773 phone number Mon-Fri 7:30am-6:30pm PT.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 368 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Puget Sound Energy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Puget Sound Energy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Puget Sound Energy is Tuesday.The most busy day to call is Monday.Again, this is based on a sample of 368 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Puget Sound Energy is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Puget Sound Energy staffs the call center well on Tuesday.
Why call this Puget Sound Energy number?
Below is a sample of recent calls to Puget Sound Energy, and their purpose. Are any of these similar to the reason you are trying to call?
Late payment notification: "I wanted to let you know I was gonna be late with my pay."
- From a call lasting 3m 19s , Mar 18, 2024 2:41 PM
Late payment notification: "I usually make a payment about now, but I'm gonna be a couple days late."
- From a call lasting 3m 28s , Mar 18, 2024 2:36 PM
More Ways to Contact Puget Sound Energy Customer Service
There are of course other ways to contact Puget Sound Energy customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Puget Sound Energy will reply our your email.
As a last, sometimes only, resort- Puget Sound Energy customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Puget Sound Energy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Puget Sound Energy agent. This phone number is Puget Sound Energy's best phone number because 2,208 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-225-5773 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Puget Sound Energy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, Puget Sound Energy has 1 phone number. It's not always clear what is the best way to talk to Puget Sound Energy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Puget Sound Energy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Puget Sound Energy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.