Terminix Phone Number

Call Terminix customer service faster with GetHuman

844-219-1180
Customer service
  • Calls Terminix's Customer Service department
  • The average hold time is 3m
  • The current wait is approximately 7m
  • Hours are 24 hours, 7 days
  • The best time to call is 1pm
  • Reach a live Terminix agent: Calling the Terminix number above should go right to a real human being

The Editor's Notes on Terminix's Phone-Based Customer Care

Dec 22, 2023

Terminix is a pest control company that operates in the United States and 22 additional countries. As one of the largest pest control companies in the world, it isn't surprising that it receives lots of customer service requests each and every day.

Why Do People Call Terminix Customer Support?

People call Terminix customer support for a range of reasons, including:

  • Requesting a technician visit for an evaluation and price quote
  • Requesting service
  • Changing or canceling service
  • Asking questions about the services available
  • Billing issues

Best Practices for Calling Terminix Customer Service

There are several things that you can do to help ensure that your call to Terminix is handled quickly and professionally:

  • First, gather up any relevant documentation. This might include service contracts, reports from previous visits by Terminix technicians, reports from contractors or other exterminators, billing statements or correspondence between you and Terminix about your situation.
  • Since you may have to schedule a service call at your home or place of business, have a calendar handy so that you can choose a date and time and ensure that you will be available to meet the technician.
  • Have some way of taking notes during your call. These notes can be useful if you have to escalate your case.

How do Consumers Feel About Calling Terminix Customer Service?

Terminix has a good reputation for providing quality customer service. Searches online do not show any pattern of customer complaints about the type of customer support available. This indicates consumer satisfaction.

What Kind of Issues can Terminix Customer Service Representative Resolve?

Terminix customer service representatives can resolve many typical issues, including answering questions about service and pricing, scheduling and rescheduling technician visits, starting, changing and canceling service contracts and taking reports about issues with services provided and the conduct of technicians. In addition, customer service agents may be able to provide technical support for those who have accounts on the company's website.

What Can't Be Resolved With a Call to Terminix Customer Service?

Terminix offers a very specific, hands-on service. In many cases, you will have to have a technician out to evaluate your property and to provide you with an estimate of the costs involved. A customer service representative is not able to personally inspect your property and cannot be held responsible for estimates or pricing quotes. Terminix does provide free estimates, but you should keep in mind that every case is different and there is a chance that your actual costs will exceed the estimate. The customer service representative often has limited power to address this.

Although this is generally not a problem, if your computer or other devices is not compatible with the Terminix website, a customer service representative may be able to suggest a workaround, but ultimately cannot be expected to resolve an issue that lies with your equipment.

What Should You Do If You Have an Unsuccessful Call with Terminix?

If you get off the phone with a Terminix customer service agent and feel as though your questions were not answered or your problems were not resolved, don't give up. You may still have options for achieving a complete resolution.

First, review the notes that you took during your call to Terminix. You may find that there was an area of misunderstanding or miscommunication that contributed to the failure of the call.

Next, call back. Explain that you were unhappy with the first call and describe what went wrong. You should also describe your preferred resolution to the agents of the two of you can work toward a common goal. Keep in mind that agents have different levels of training and experience so this new agent may be in a better position to help you.

If a second call does not seem to resolve the issue, try getting in touch another way. You could reach out over social media or visit the company's website and submit an online request through an email form. You could also send a letter via postal mail. While sending a letter is a slow way of resolving an issue, physical mail often is treated with more seriousness by businesses. Be sure to send it using a trackable mail method, such as priority mail or certified mail.

Another option in cases where you have a problem that is serious and cannot seem to be resolved is to contact the licensing agency in your state for exterminators. Most states do license exterminators and licensing boards and their discipline committees may take reports of misconduct seriously. Again, this is a slow option and is likely only effective in cases where you can show that a technician or a company violated regulations, laws or ethics in their dealings with you.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Terminix Customer Phone Number 844-219-1180 - Stats

Phone number to dial844-219-1180
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial1pm
Average wait3 minutes
Current wait7 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web, chat
Quality of communication76%
Quality of help80%
Customer votes495
Information last updatedMon Mar 25 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Terminix's Best Toll-Free/800 Customer Phone Number

This is Terminix's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Terminix agent. This phone number is Terminix's Best Phone Number because 1,488 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 844-219-1180 include and other customer service issues. Rather than trying to call Terminix first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Terminix has 1 phone number. It's not always clear what is the best way to talk to Terminix representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Terminix?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Terminix. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Beyond the Phone Number

There are other ways to get in touch with Terminix, including live chat and their website / help desk. Visit our Terminix Customer Service page for more information.
Terminix Customer ServiceTerminix Call-back Service

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