My experience calling Wells Fargo was quite odd. Eventually, I was able to talk to a customer service representative, but it took me a while to get to one, and the phone map was really weird. I didn't have my bank account number handy since I was driving, which may have been half of the problem. I think that if I did have it available, it would have streamlined the process, but I still feel like they could have identified me in better ways.
I imagine that a lot of people call Wells Fargo on a regular basis. Between loans, savings accounts, bank accounts, retirement accounts, mortgages, etc, there are a lot of reasons why people would call Wells Fargo. Therefore, I would have been okay with waiting on hold for a while, which is actually why I called while I was driving. I knew that I would be stuck in the car during my commute, so I might as well sit on hold. I just didn't realize I would have to navigate through the menu so much. I wanted to talk to someone about the interest charges on my car loan. I thought that was already calculated when I took the loan, but that is not what it looks like now.
I actually never even had a chance to choose a car loan as an option, which is also curious, but nevertheless, I was able to get there eventually. This may be in part because my loan was secured through the dealer but is still a Wells Fargo loan.
When I first called, I had the standard welcome message and then a message about the call being monitored. It then asked me to say my card number followed by the pound sign. I told it that I don't have the card, and it repeated the same message so I said the same thing. Then, it repeated back to me, "I think you said you don’t have your credit card number handy. Is that right? " I said, "Yes," and it repeated the same thing, which was frustrating.
The second time it seemed to register it and said, "If you aren’t sure where to find your account number, I can help you. It can be found on the front of your card number or on the bottom of your bank statement. Now, if you have the number, please say it; however, if you still don’t have it, then say, banker." I said, "banker," and it once again ignored me and repeated the message a second time before catching it.
Once it caught my answer, it asked what I was calling about, and I said, "customer service," and then, it launched into a message about how this was an attempt to collect a debt. That was very weird, but the next thing it did was finally put me on hold. They need to iron out some kinks with their virtual assistant, but I did eventually get to a live person, and the hold time was only about 10 minutes.
Este Wells Fargo número de teléfono ocupa el puesto n. ° 6 de 7 porque 105,870 Wells Fargo los clientes probaron nuestras herramientas e información y nos dieron su opinión después de llamar. La razón por la que los clientes llaman a 877-805-7744 es para comunicarse con el departamento de Wells Fargo Credit Card Services por problemas como Account Access, Account Setup, Cancel Account, Overcharge on Account, Statement Request. Por lo que podemos decir, Wells Fargo tiene ubicaciones de centros de llamadas en Arizona or Alabama or Utah or Maryland y puede llamar durante su horario de atención 24 hours, 7 days. Wells Fargo tiene 7 números de teléfono y 10 formas diferentes de obtener ayuda para el cliente. Hemos compilado información sobre 877-805-7744 y formas de llamar o contactar Wells Fargo con la ayuda de clientes como usted. Ayúdenos a seguir creciendo y mejorando esta información y estas herramientas compartiéndolas con personas que conozca que puedan resultarle útiles.
Llamar a Wells Fargo a este número debería ser bastante sencillo. También es importante lo que hace una vez que llama, o cuáles son sus otras opciones de número de teléfono. Lamentablemente, nuestra herramienta de devolución de llamada no está disponible para 877-805-7744. Para las empresas que respaldamos, lo llamamos, presione los botones correctos para pasar por los menús del teléfono, espere en espera y le devolveremos la llamada cuando Wells Fargo Credit Card Services agentes puedan hablar. No está disponible aquí, pero esté atento cuando surjan problemas futuros de servicio al cliente con compañías que no sean Wells Fargo Una vez que se comunique por teléfono con el departamento de Wells Fargo Credit Card Services, es posible que deba proporcionarles información que identifique usted como cliente, como su nombre completo (o nombre en la cuenta), dirección de correo electrónico, número de teléfono o un número de cuenta. Por lo general, vale la pena reunir esta información antes de llamar.
Si bien 877-805-7744 es el número de teléfono más popular null de Wells Fargo, no es la única forma de comunicarse con su equipo de atención al cliente. Al leer más arriba, ya sabe que 800-869-3557 es el mejor número de teléfono de su cliente en general, y hemos reunido una comparación de sus 10 formas totales de ponerse en contacto con el soporte para que usted también las vea. Una cosa a tener en cuenta al tratar de llegar a Wells Fargo ayuda llamándolos, es que otros clientes dan a su atención al cliente en este número una puntuación de 53% por sus habilidades de comunicación y una puntuación de 58% por la ayuda general que recibido. Eso podría ser indicativo de sus habilidades para ayudarlo a resolver su problema en general, independientemente de si llama o no a este número.