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Asda Customer FAQ

Top Answers & How-to Guides

What is Asda's Phone Number?

The question we are asked most often is about how to talk to Asda customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Asda customer service, get an answer now.

Recent Asda Customer Questions

I ordered two apple gift on Asda website but only got one

If you ordered two items but only received one, please check your order confirmation to ensure both were included in your order. It's possible there was an issue with the order fulfillment. For assistance, there is a link to the most up-to-date contact information right here on this page.
Asked Aug 22, 2024 5:28 PM

I ordered two £25 apple gift cards by email but only got pne

If you've ordered two £25 Apple gift cards but only received one, please check your email for any confirmation of the order and the status of your delivery. It's possible that there was a processing issue. You can find the most up-to-date contact information right here on this page to get assistance with your order.
Asked Aug 22, 2024 5:25 PM

Loyalty card not working at local asda

If your loyalty card is not working at your local Asda, it might be due to a technical issue or a problem with your account. Ensure the card is registered and try again. If the issue persists, check your account details to make sure everything is up to date.
Asked Jul 10, 2024 9:50 AM

Buying online clothes for delivery at Hospital?

Yes, you can buy clothes online from Asda and have them delivered to a hospital. Just ensure you provide the correct delivery address, including the hospital name, ward, and any other specific instructions to ensure your parcel reaches the right place.
Asked Jun 26, 2024 7:21 PM

How do I get my blue light card points add and my reward points after visiting Handsworth branch yesterday as the system was down.

We're sorry to hear that you had trouble adding your Blue Light Card points and reward points. If the system was down when you visited the Handsworth Asda branch, your points should be added retrospectively once the system is back online. It can take up to 48 hours for your points to be applied to your account. If after this time your points still haven't appeared, please bring your receipt and Blue Light Card to the customer service desk at your local Asda and they will be able to assist you.
Asked Apr 13, 2024 3:47 PM

Help me with my Asda customer service issue

Order Returns

How Do I Return My Asda Order?

You can return almost anything you purchased from Asda for a refund, no questions asked, if you make the return within 30 days...

What is Asda's return policy?

Asda's return policy allows most items to be returned within ninety days if they are in original condition and include proof of...

Can I return an item I bought in-store online?

Generally, items bought in-store at Asda need to be returned to the same physical location while online purchases can follow a...

How long do I have to return an item?

Asda generally allows a thirty-day return period for most items purchased, either in-store or online. Some items, like...

Can I return an item without the original packaging?

Asda typically advises customers to keep original packaging for returns. However, returning items without it may still be...

Can I exchange an item instead of returning it?

Asda typically allows item exchanges instead of returns if the items are in original condition and accompanied by a receipt....

What is Asda's refund policy?

Asda has a customer-friendly refund policy allowing returns within thirty days for most items if they are in original...

Do I need a receipt to return an item?

While a receipt is typically necessary for returning items at Asda, there may be exceptions based on specific conditions....

Order Tracking

How Do I Track My Asda Order?

If you have placed an order with Asda, there are a number of ways you can track it. You can keep track through Asda's "Out for...

How do I change my delivery address for my order?

To modify the delivery address for an Asda order, customers should log into their account if the order is not dispatched. They...

Promotions and Loyalty

What are the current promotional offers at Asda?

Asda regularly updates its promotional offers, which may include discounts, multi-buy deals, and special offers for rewards...

Can I order products online for in-store pickup?

Asda provides a Click and Collect service, allowing customers to order items online for in-store pickup. After selecting...

Does Asda have a loyalty program?

Asda does not offer a typical loyalty program like point accumulation. Instead, it provides various promotions, discounts, and...
We look to the Asda issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Asda issues reported to GetHuman

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