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Selectel Wireless Customer FAQ

Top Answers & How-to Guides

What is Selectel Wireless's Phone Number?

The question we are asked most often is about how to talk to Selectel Wireless customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What should I do if I lose my Selectel Wireless phone?

If a Selectel Wireless phone is lost, first check with family or friends. If it's still missing, report it to local...

Can I freeze my Selectel Wireless account temporarily?

Selectel Wireless does not have a feature to freeze accounts but allows users to switch to lower-cost plans during non-use to...
Ask any question you have about Selectel Wireless customer service, get an answer now.

Recent Selectel Wireless Customer Questions

I need to change my cell phone number

To change your cell phone number, you will need to contact Selectel Wireless customer support. There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jul 9, 2024 1:47 PM

Good afternoon. My phone number is +18164905989. My tariff plan is 4G monthly unlimited. I paid money, but I can't call, and no one can call me. The service is not connected.

We're sorry to hear about the issue you're experiencing. One possibility might be that the payment hasn't been reflected yet on your account due to system delay. Alternatively, you could be experiencing technical issues with your mobile device, your SIM card, or the network. We strongly recommend double-checking these possibilities first. Reboot your phone to reset the network settings. Make sure your SIM card is properly inserted or try to replace it in another slot or phone to see if the problem persists. If none of this resolves the issue, we recommend getting in touch with the customer service right here through the contact link provided on this page. They will be able to solve your issue or escalate it further if necessary.
Asked Jun 7, 2024 3:45 PM

i need my account number and pin number to port my number from select tell to an other

For security reasons, you'll have to directly contact Selectel Wireless to get your account number and PIN for porting. The company keeps these details confidential to safely manage your account. When you're ready to port your number to a new service, just give them a call and they will guide you through the process. It's always advisable to ensure you have the most recent bill or personal identification information handy when you call to make the process smoother.
Asked Jun 2, 2024 3:16 PM

HOW CAN i CHAT WITH SELECTEL AFTER BUSINESS HOURS?

Selectel Wireless does not offer live chat support after business hours. However, you can always leave a message or send them an email and their customer service team will get back to you during their operating hours. Alternatively, you could complete a form found on their site and wait for a response. Remember to include as much detail as possible to speed up the process. Always make sure to check back during their business hours for any updates or responses.
Asked May 31, 2024 1:38 AM

How to port my number from select tell to tru connect

To port your number from Selectel Wireless to TruConnect, you will need to contact TruConnect and request the transfer. They will need your Selectel Wireless account number, PIN/password, and possibly some additional information like the name and address on the account. It's important not to cancel your Selectel Wireless service before completing the porting process, or you could risk losing your number. The entire process can take a few hours to a few days, depending on the speed of both wireless carriers. If you run into any issues, contact the TruConnect customer service team for help.
Asked May 28, 2024 6:14 AM

Help me with my Selectel Wireless customer service issue

Plans and Pricing

What are the available Selectel Wireless plans?

Selectel Wireless provides a range of plans tailored to various customer needs, offering options for talk, text, and data....

Does Selectel Wireless offer family plans?

Selectel Wireless provides family plans designed for multiple lines under one account, enabling data sharing and easier...

Are there any activation fees for new lines?

Selectel Wireless generally imposes an activation fee when setting up a new line, which can differ based on the selected plan...

Device and Number Management

Can I bring my own device to Selectel Wireless?

Selectel Wireless permits customers to bring their own compatible devices to their network. Devices should be unlocked and...

Can I transfer my current phone number to Selectel Wireless?

You can transfer your phone number to Selectel Wireless by initiating a "porting" process. Do not cancel your current service...

Can I upgrade my phone through Selectel Wireless?

Selectel Wireless provides upgrade options for phones based on eligibility and plans, offering a selection of popular devices....

What is the process for porting my number to Selectel Wireless?

Porting a number to Selectel Wireless involves gathering your current account details, initiating a request through their...

Usage and Features

Does Selectel Wireless offer international calling?

Selectel Wireless does provide international calling options, with varied plans that feature competitive rates based on the...

What happens if I run out of minutes or data on my Selectel Wireless plan?

When a customer exhausts their minutes or data on a Selectel Wireless plan, the consequences vary by plan. Typically, calls...

Can I use my Selectel Wireless phone as a mobile hotspot?

Yes, Selectel Wireless allows certain phones to function as mobile hotspots, but this depends on the device and plan. Some...

How do I check my data usage on Selectel Wireless?

To check data usage on Selectel Wireless, log into your account on their website. Look for a section that covers account...

Account and Security

What should I do if I lose my Selectel Wireless phone?

If a Selectel Wireless phone is lost, first check with family or friends. If it's still missing, report it to local...

Can I freeze my Selectel Wireless account temporarily?

Selectel Wireless does not have a feature to freeze accounts but allows users to switch to lower-cost plans during non-use to...

How do I update my payment information?

To update payment information, one typically logs into their Selectel Wireless account and navigates to the billing section....
We look to the Selectel Wireless issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Selectel Wireless issues reported to GetHuman

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