Subway Customer FAQ

The free sub associated with your gift card promotion typically requires you to follow specific instructions provided at the time of the promotion. Usually, this involves registering your gift card or completing certain requirements. Please check the terms and conditions that came with your gift card for details on how to redeem your free sub.

You can file a complaint against a Subway manager by following the procedure outlined for feedback or concerns. Typically, this could involve submitting your issue through the designated customer service channels or feedback forms on the Subway website. Make sure to provide detailed information about your experience for a thorough investigation.

There is a link to the most up-to-date contact information right here on this page that you are viewing.

We're sorry to hear about your experience. It's important to resolve issues with your order directly through the app or through the link for the most updated contact information provided on this page. They can help address your concerns about the duplicate charge and your order not being prepared.

We're sorry to hear that you didn't receive your rewards for your recent visit. Usually, points might take up to 24 hours to reflect in your account. Please ensure you provided your rewards account information at the time of purchase. If it has been more than 24 hours and your points still haven't updated, there could be an issue with the system or your-specific transaction. We recommend you follow the link provided on this page to the most up-to-date contact information to directly address your concern with Subway's customer service. They can look into this issue more closely.