The question we are asked most often is about how to talk to TuneIn customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about TuneIn customer service, get an answer now.
To change your payment information, go to your account settings on the TuneIn website or app. Look for the billing or subscriptions section, where you can update your payment method. Make sure to save any changes you make.
Asked Jan 25, 2025 7:04 PM
The app is not allowing me to get into the stations saying that I must sign up for premium. I’ve had premium for three years. It expires January 2025.
It sounds like there may be an issue with your account status. Ensure that you are logged into the same account associated with your premium subscription. If you continue to experience issues, please look for the most up-to-date contact information right here on this page for further assistance.
Asked Dec 22, 2024 9:29 PM
I WAS USING TUNEIN ON MY SONOS AND NOW I CAN'T CONNECT. HOW DO I "REAUTHORIZE?
To reauthorize TuneIn on your Sonos device, open the Sonos app, go to the "Browse" tab, then select "TuneIn." You may be prompted to log in or reauthorize your account. Follow the on-screen instructions to complete the process. If the issue persists, try removing the TuneIn service from your Sonos settings and then adding it back again. This can often resolve connection issues.
Asked Sep 3, 2024 11:38 PM
How do I renew my subscription without a credit card?
You can renew your subscription through alternative payment methods such as PayPal, Google Play, or Apple’s App Store, depending on the device you are using.
Asked Jun 27, 2024 2:39 PM
I would like to speak to a customer service agent about canceling my subscription
We're here to assist! To cancel your TuneIn Premium subscription, please follow these steps:
1. Log in to your account on the TuneIn website.
2. Click on the profile icon on the top right corner.
3. Select 'Settings' from the drop-down menu.
4. Click 'Manage Subscription'.
5. Here, you can click 'Cancel Subscription' and confirm your decision.
Please note that uninstalling the app will not cancel your subscription. If you subscribed via Google Play Store or Apple App Store, you'll need to cancel through them. After cancellation, you can continue to enjoy premium features until the end of your subscription period.
We look to the TuneIn issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.