The question we are asked most often is about how to talk to ViaGoGo customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
My listing is hidden due to running compliance checks. Why
Listings may be hidden due to compliance checks to ensure they meet marketplace standards and guidelines. This process helps maintain the integrity of the platform and protect both buyers and sellers. If your listing is affected, it's likely under review to confirm it complies with our policies. You may need to check back later for updates on your listing status.
Asked Jun 3, 2025 9:55 AM
Ich habe Tickets zum Wiederverkauf eingestellt und kann diese nicht löschen
Es tut uns leid, dass Sie Schwierigkeiten beim Löschen Ihrer Tickets haben. In der Regel können Sie Ihre Angebote in Ihrem Konto verwalten. Überprüfen Sie bitte die spezifischen Anweisungen für Ihre Region oder die Plattform. Wenn das Problem weiterhin besteht, finden Sie die aktuellsten Kontaktinformationen auf dieser Seite, um Unterstützung zu erhalten.
Asked Mar 9, 2025 8:42 AM
How long do compliance checks take?
Compliance checks typically take up to 48 hours. However, the duration may vary based on specific circumstances surrounding the order.
Asked Feb 14, 2025 10:46 AM
How do I accept emailed tickets from viagogo seller
To accept emailed tickets from a ViaGoGo seller, you typically need to open the email containing the tickets and follow the instructions provided within it. This usually involves downloading or printing the tickets, or accessing them through a link included in the email. Make sure to check your spam or junk folder if you don't see the email in your inbox.
Asked Feb 4, 2025 7:49 PM
How can I tell which seats I just purchased?
You can check your email confirmation for the specific details of your purchase, including the section and seat numbers. Additionally, you can view your order history on your ViaGoGo account for more information regarding your purchased tickets.
ViaGoGo's cancellation policy primarily depends on the event organizer's terms and conditions as well as the specific ticket listing
It is essential for users to carefully review the specific terms associated with each ticket before completing a purchase, as this information can change based on the individual listing. ViaGoGo typically advises customers to read the details provided on the ticket page thoroughly. For further information regarding this policy or any other inquiries, it is advisable to refer to the appropriate sections on their current web page, which may contain useful details and additional resources....
In the event that a ticketed event is cancelled or rescheduled, ViaGoGo typically has policies in place to address these situations.
If the event is rescheduled, the buyer's tickets are generally valid for the new date. However, there may be instances where buyers have the option to obtain a refund if they are unable to attend the rescheduled event. In such cases, it is important for buyers to review the specific terms that were provided at the time of purchase, as these terms can vary based on the event and the seller.
It is beneficial for buyers to remain informed and check the latest updates on the status of their events directly on the ViaGoGo website. This website also offers assistance and additional details about cancellation or rescheduling policies. In situations involving refunds or exchanges due to event changes, communication via the appropriate channels on the ViaGoGo platform will ensure that buyers receive the most accurate and timely information. Always refer to the latest information available to make the best decisions regarding ticket purchases....
Changing the name on a ticket after purchasing it on ViaGoGo can be a bit specific, as it often depends on the individual event or
It is recommended to check the details listed for the specific event as each event can have differing rules regarding name changes. Additionally, you might find useful information in the FAQs section or terms and conditions on ViaGoGo’s website. If you are uncertain or need specific guidance, consider reviewing the contact information available on the current web page for direct assistance on this matter....
When purchasing tickets through ViaGoGo, customers can expect a degree of assurance regarding the authenticity of the tickets. The
However, it is essential for potential buyers to understand that while ViaGoGo offers a guarantee for certain transactions, the nature of ticket resale can sometimes carry inherent risks. This means that the responsibility ultimately lies with the user to verify the source of the tickets being purchased. ViaGoGo usually provides information about its guarantee policies on its website, which outlines the process if the tickets do not meet the promised standards, such as being invalid or not as described.
For the most accurate and detailed information regarding ticket authenticity guarantees, customers should refer to the current terms and policies available on the ViaGoGo website....
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