ViaGoGo Customer FAQ

If your listing is stuck in running compliance checks, it may take some time for the system to finish reviewing it. Compliance checks are essential to ensure that all listings adhere to our policies and regulations. If it remains stuck for an extended period, it may be worth checking back later. If you need immediate assistance or further clarification, please refer to the contact information available on this page.

Listings may be hidden due to compliance checks to ensure they meet marketplace standards and guidelines. This process helps maintain the integrity of the platform and protect both buyers and sellers. If your listing is affected, it's likely under review to confirm it complies with our policies. You may need to check back later for updates on your listing status.

Es tut uns leid, dass Sie Schwierigkeiten beim Löschen Ihrer Tickets haben. In der Regel können Sie Ihre Angebote in Ihrem Konto verwalten. Überprüfen Sie bitte die spezifischen Anweisungen für Ihre Region oder die Plattform. Wenn das Problem weiterhin besteht, finden Sie die aktuellsten Kontaktinformationen auf dieser Seite, um Unterstützung zu erhalten.

Compliance checks typically take up to 48 hours. However, the duration may vary based on specific circumstances surrounding the order.

To accept emailed tickets from a ViaGoGo seller, you typically need to open the email containing the tickets and follow the instructions provided within it. This usually involves downloading or printing the tickets, or accessing them through a link included in the email. Make sure to check your spam or junk folder if you don't see the email in your inbox.