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AFLAC Customer FAQ

Top Answers & How-to Guides

What is AFLAC's Phone Number?

The question we are asked most often is about how to talk to AFLAC customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about AFLAC customer service, get an answer now.

Recent AFLAC Customer Questions

How can I speak to an Aflac representative about dental insurance

You can find the most up-to-date contact information right here on this page to speak to an Aflac representative about dental insurance.
Asked Nov 4, 2024 3:24 PM

I have a cancer policy and a accident policy. I cannot find them by their policy numbers

We're sorry to hear you're having trouble locating your policies by their numbers. The issue could be because you're manually entering the policy numbers, which could be sensitive to any typographical errors. Alternatively, the policies may not be appearing due to a system update or refresh. If you keep all policy documents in a secure place, refer back to them to make sure the policy numbers you're inputting are correct. Sometimes, the policy number format might include or exclude certain characters, so be sure to enter it exactly as it appears on your documentation.
Asked May 3, 2024 11:09 PM

how far back can you file a aflac claim

AFLAC has a deadline for submitting claims which is typically within 60 days of the incident, accident, or diagnosis. However, this can vary slightly depending on the specific policy conditions. Therefore, it is important to file your claim as soon as possible to ensure it is accepted and processed in a timely manner. Claims submitted after the deadline may not be accepted. Complete and accurate documentation is crucial in claims processing.
Asked May 2, 2024 9:41 PM

Help me with my AFLAC customer service issue

Billing and Payments

How Do I Pay My AFLAC Bill?

If you're an Aflac member, you want to make sure your supplemental insurance premiums are paid on time each month. When you get...

Can I cancel my AFLAC policy?

Yes, an AFLAC policy can be canceled at any time. It is advisable to check the terms of the policy for the cancellation...

Policy Management

How Do I Add Someone to My AFLAC Policy?

In summary, AFLAC is a supplemental insurance company which means that they offer cover for the gaps that your primary...

How Do I Find My AFLAC Policy Number?

As an Aflac policy number holder, you need to know the benefits you stand to gain by having this insurance. You can find your...

Can I add additional coverage to my AFLAC policy?

AFLAC allows individuals to add more coverage to their existing policies, enhancing insurance benefits. The process requires...

Can I change my AFLAC policy coverage amount?

AFLAC policyholders can change their coverage amount, but the process differs based on their specific policy. Changes are...

Can I transfer my AFLAC policy to another person?

AFLAC policies usually cannot be transferred to another individual as they are personal contracts between AFLAC and the...

Insurance Information

What types of insurance does AFLAC offer?

AFLAC provides numerous supplemental insurance products including accident, critical illness, and hospital confinement...

What is the AFLAC wellness benefit?

The AFLAC wellness benefit is an inclusion in certain policies that offers financial support for preventive health screenings...

What is the AFLAC accident insurance plan?

The AFLAC accident insurance plan provides financial help for individuals injured in accidents, covering expenses like hospital...

Are there any pre-existing condition exclusions with AFLAC policies?

AFLAC policies often include provisions for pre-existing conditions, usually imposing a waiting period during which benefits...

Claims Process

What is the waiting period for AFLAC benefits?

AFLAC's waiting periods for benefits depend on the specific policy and claimed benefits, ranging from zero to thirty days....

How often can I make claims on my AFLAC policy?

The number of claims you can submit on your AFLAC policy is determined by its specific terms. Generally, multiple claims are...

What documentation do I need to submit for an AFLAC claim?

When submitting a claim to AFLAC, you typically need to fill out a claims form, which requests basic policyholder information...

What steps do I take to file a claim with AFLAC?

Filing an AFLAC claim involves getting the appropriate claim form from their website, filling it out completely, and gathering...
We look to the AFLAC issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
AFLAC issues reported to GetHuman
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