YouTube Customer FAQ

This issue could be caused by several factors, such as a poor internet connection, an outdated app, or device compatibility issues. Try checking your internet connection, updating the YouTube app on your TV, or restarting your TV. If the problem persists, consider reinstalling the YouTube app or checking for software updates on your TV.

If you're still seeing ads after paying for your YouTube Premium subscription, try the following steps: First, ensure you are signed in to the same account that has the Premium subscription. Next, check if your payment went through successfully. Sometimes, a delay in processing may occur. Also, consider clearing your app’s cache or reinstalling the app. If the issue persists, check for updates to the app or device.

To report a video that violates YouTube's guidelines, click on the three dots below the video. Select "Report" from the dropdown menu and then follow the prompts to specify the reason for your report. YouTube will review the video and take appropriate action if it violates their community guidelines.

To change your credit card number, go to your YouTube account settings. Click on "Purchases and memberships," then select "Manage memberships." From there, you can update your payment information.

To change your credit card number on your billing account, go to the "Billing" section in your account settings. From there, you can add a new payment method and update your billing information. Make sure to remove the old credit card that you no longer wish to use. Follow the prompts to ensure your payment details are secure and up-to-date.