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1800Contacts.com Customer FAQ

Top Answers & How-to Guides

What is 1800Contacts.com's Phone Number?

The question we are asked most often is about how to talk to 1800Contacts.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent 1800Contacts.com Customer Questions

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Returns and Exchanges

How Do I Return My Order to 1800contacts?

1800 Contacts makes it easy for customers to return their unopened contact lenses. Errors occur and prescriptions change,...

How do I cancel my order?

To cancel an order from 1800Contacts.com, quick action is essential as orders are processed rapidly. Customers should refer to...

How long does it take to process a return?

The return processing at 1800Contacts.com usually takes five to seven business days after the return is received, depending on...

What is the return policy for opened contact lens boxes?

The return policy at 1800Contacts.com for opened contact lens boxes is generally flexible, allowing returns within a specific...

Can I exchange my contact lenses for a different brand?

Exchanging contact lenses for a different brand at 1800Contacts.com generally involves returning unopened and unexpired items....

Can I return contact lens solution or other accessories?

1800Contacts.com generally accepts returns of unopened and unused contact lens solution and accessories within about thirty...

Payment and Discounts

Do you offer prescription verification services?

1800Contacts.com provides services for prescription verification, ensuring that contact lens prescriptions are accurate before...

What payment methods do you accept?

1800Contacts.com offers a variety of payment options including major credit cards like Visa, MasterCard, American Express, and...

Are there any discounts or promotions available?

1800Contacts.com provides various promotions and discounts, including seasonal sales, special offers for newcomers, and loyalty...

Order Tracking and Shipping

What is your shipping policy?

1800Contacts.com provides a flexible shipping policy with options like standard, expedited, and overnight shipping. Delivery...

Is it possible to track my order?

Customers can track their orders on 1800Contacts.com through a confirmation email containing tracking details. They can also...

Do you offer international shipping?

1800Contacts.com primarily caters to customers in the United States, and they do not offer international shipping. Individuals...
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