The question we are asked most often is about how to talk to Air Canada customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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With Air Canada's Economy Basic fare, advanced seat selection is not included. Passengers can select their seats at check-in for free, or they may choose to pay an additional fee for seat selection at the time of booking or later. Please check your booking options for more details on this.
Asked Jul 31, 2025 1:58 PM
How to access my flight credits refund
You can access your flight credits by logging into your Air Canada account and navigating to the "My Bookings" section. Your credit information should be available there, and you can use it to book future travel.
Asked Jul 25, 2024 10:51 PM
I have a 2nd bag for flight to istanbul to frankfurt + frankfurt to Calgary. It says from istanbul to calgary, 100 CAD fee for the 2nd bag on the ticket. Can they charge a different price at the kiosk?
No, the fee for the second bag should be consistent with what is stated on your ticket. The kiosk should not charge a different price for the 2nd bag from Istanbul to Calgary if it is stated as 100 CAD on your ticket.
Asked Jul 22, 2024 6:40 AM
If I'm traveling from London to Toronto, do I have to pay to bring a 20 kg bag?
Yes, when traveling with Air Canada, transatlantic flight passengers are generally allowed to have one checked bag for free. However, the weight limit is typically 23 kg (50 lbs) per bag. If your bag weighs 20 kg, it should fall within this limit and not incur any additional fees. However, this policy is subject to change and may depend on the specific fare type you have purchased. Always remember to verify the baggage allowance for your specific ticket type and flight at the time of booking.
Asked May 31, 2024 4:44 PM
How do I send email to customer relations
We regret to inform you that directly emailing Air Canada's customer relations is not available; however, to contact Air Canada, you can use the link you're viewing on this page which provides the most up-to-date contact methods. Common methods include calling their customer service line, submitting an online form through the "Contact Us" page on the Air Canada website, or reaching out through social media platforms such as Twitter. Remember that Air Canada strives to respond to all inquiries in a timely manner, so please be patient as they assist each customer's needs.
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