AirAsia Customer FAQ

If your flight purchases are not appearing in your AirAsia account, ensure that you are logged in with the correct email address associated with your bookings. Additionally, check if the bookings were made under a different account or email. If issues persist, there might be a delay in the system reflecting your purchases or an account issue that needs to be resolved. You can also explore recent emails for booking confirmations.

You can check the status of your booking by logging into your AirAsia account or using the "Manage Booking" feature on our website. This will provide you with the latest information regarding your booking status, including whether it has been cancelled. If you have received a cancellation email, that will also confirm the cancellation of your booking.

To book a flight with a mix of economy class for the first leg and business class for the second leg on AirAsia, you can start by searching for your desired route and travel dates on the AirAsia website. Select the economy class fare for the first leg, and then look for the option to add a second leg to your trip. Choose the business class option for the second leg during the booking process. Ensure you review the details before confirming your booking.

If you can't find an option to reschedule your flight, it may be due to the specific fare conditions of your ticket or system limitations. Ensure you’re logged into your account and that you’re looking at the correct flight details. Rescheduling may not be available for all flight types. Please check for any relevant notices or updates about your flight on the website.

Your booking number, also known as a PNR (Passenger Name Record), is typically provided in your booking confirmation email or SMS after you complete a reservation. You can also find it by logging into your AirAsia account on the website or mobile app. Look for your flight details in the "My Bookings" section. If you are unable to locate it, please refer to your confirmation documents.