AliExpress Customer FAQ

Wenn der Zusteller die Ware verspätet oder gar nicht zugestellt hat, hängt es von der Situation ab, ob Sie die Ware zurückschicken müssen. Bei Problemen mit der Lieferung sollten Sie die entsprechenden Optionen auf der Plattform prüfen, um eine Rückgabe oder Erstattung anzufordern. Es ist wichtig, die Bestellbedingungen und die Rückgaberichtlinien des Verkäufers zu beachten.

We are unable to trace orders directly. To find the status of your Labubu doll order, please check your order details in your AliExpress account. If the seller hasn’t dispatched your order by the promised date, you may consider opening a dispute or contacting the seller for further assistance.

You can check the shipping information provided in your order details. After your order is shipped, you will receive tracking information that usually includes the name of the courier. This information is available in your AliExpress account under the order details section.

If you are unable to place an order or access your previous order history, it may be due to account issues, such as being logged out or restrictions on your account. Ensure that you are logged in to your account properly. Additionally, check for any notifications or alerts regarding your account that may affect your ability to shop. If you continue to experience issues, it may be related to technical difficulties on the platform.

This penalty may occur due to violations of AliExpress policies, such as fraudulent activities or multiple canceled orders. To resolve this issue, please review the relevant policies. You may be able to appeal the penalty or find information on how to reinstate your account. Check the link on this page for the most up-to-date contact information to get further assistance.