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Chase Auto Finance Customer FAQ

Top Answers & How-to Guides

What is Chase Auto Finance's Phone Number?

The question we are asked most often is about how to talk to Chase Auto Finance customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Chase Auto Finance customer service, get an answer now.
Contact Chase Auto Finance customer service

Recent Chase Auto Finance Customer Questions

My car was a total loss do I still have to make payments for something I don't have

If your car was a total loss and you have an outstanding loan, you are still responsible for making payments. Insurance may cover some of the loan balance if you have comprehensive coverage, but any remaining balance must still be paid by you. It’s advisable to review your insurance policy and any applicable gap coverage that may cover the difference.
Asked Dec 19, 2024 6:22 PM

Help me with my Chase Auto Finance customer service issue

Loan Application Process

What are the eligibility criteria for a Chase auto loan?

Chase Auto Finance has specific eligibility requirements for loans, focusing on creditworthiness, income, and employment. A...
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How long does it take to get a response on my loan application?

Chase Auto Finance typically responds to loan applications within minutes to hours for online submissions, but additional...
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What documents do I need to apply for a loan?

When applying for a loan with Chase Auto Finance, applicants should have personal identification, proof of income, proof of...
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Loan Funding and Terms

What is the maximum loan amount I can get from Chase Auto Finance?

Chase Auto Finance does not publicly disclose a maximum loan amount, as it varies based on factors like credit history, income,...
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Can I finance a used car with Chase?

Chase Auto Finance offers financing for used cars with various loan terms tailored to different financial situations. They...
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Can I refinance my existing auto loan with Chase?

Chase Auto Finance provides options for refinancing an existing auto loan, allowing customers to potentially secure lower...
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Loan Management

What happens if I default on my auto loan payments?

Defaulting on an auto loan can lead to severe consequences, such as a drop in credit score and collection efforts from Chase...
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Can I pay off my auto loan using online banking?

Chase Auto Finance generally allows users to pay off their loan via online banking. By logging into their accounts, customers...
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How do I update my personal information with Chase Auto Finance?

Customers have several ways to update their personal information with Chase Auto Finance. They can log into their online...
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What should I do if I want to trade my financed vehicle?

When trading in a financed vehicle, first determine its current market value by researching online. Check your financing...
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Payments and Late Fees

Can I make additional payments towards my loan to pay it off faster?

Chase Auto Finance permits borrowers to make extra payments on their auto loans, helping reduce the principal and interest over...
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What are the penalties for late payments on my Chase auto loan?

Chase Auto Finance may impose late payment penalties for missed payments, varying based on loan terms. Generally, late fees...
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Can I change the payment method for my existing auto loan?

Chase Auto Finance permits changes to the payment method for existing loans, offering options like switching payment types or...
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What happens if I miss a payment on my auto loan?

Missing a payment on an auto loan with Chase Auto Finance can lead to late fees, a negative impact on credit scores, and...
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Can I make payments online for my auto loan?

Chase Auto Finance allows online payments for auto loans, providing customers with the ability to manage their accounts...
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We look to the Chase Auto Finance issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Chase Auto Finance issues reported to GetHuman
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