© GetHuman Inc.

Con Edison Customer FAQ

Top Answers & How-to Guides

What is Con Edison's Phone Number?

The question we are asked most often is about how to talk to Con Edison customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I sign up for paperless billing?

To enroll in paperless billing with Con Edison, customers usually need to visit the official website, log into their account,...

How do I update my account information?

Customers can update their Con Edison account information by logging into the website or mobile app using their credentials....
Ask any question you have about Con Edison customer service, get an answer now.

Recent Con Edison Customer Questions

How do I speak with a human in Con Ed customer service?

You can find the most up-to-date contact information to speak with a human in Con Edison customer service through the link provided on this page.
Asked Mar 14, 2025 7:31 PM

Circuit breakers won't come back on

If your circuit breakers won't come back on, it may be due to an unresolved fault in your system. Typically, a circuit breaker trips to protect the circuit from overheating or a potential fire hazard. If the cause of the trip has not been rectified, the breaker will not reset. It's also possible that the breaker itself could be damaged. Given that electricity can be dangerous, if not handled correctly, it's advisable to seek help from a licensed electrician in these situations. Remember not to force a breaker to stay on if it continues to trip. This is a safety feature designed to prevent larger issues.
Asked Apr 8, 2024 6:59 PM

I received a credit from con ed in my bank and I don't see it online in my account. what is it for?

The credit you received in your bank account from Con Edison may be a refund resulting from an overpayment on your account, a correction of a billing error, or possibly a deposit refund if one was previously paid. However, for specific details regarding the reason for the credit, please check your most recent statement and billing details as these usually explain any credits applied to your account.
Asked Mar 8, 2024 3:02 PM

HOW can i change from oil heat to gas

To change from oil heat to gas, you'll need to contact Con Edison to start the process. After assessing your location for gas service availability, a service representative will walk you through the process. This usually involves an internal property inspection, installation of a new gas line, and installation of gas-fired equipment. Please note that all installations must be done by certified professionals as per safety regulations. You may also need to contact your oil company to cease oil service. Lastly, Con Edison will conduct a final inspection to ensure everything is satisfactory before you can start using gas heat. Please remember, the process can take some time, so plan accordingly.
Asked Feb 27, 2024 10:34 PM

Help me with my Con Edison customer service issue

Service Management

How do I report a power outage?

To report a power outage, Con Edison recommends identifying your area type, having your account number and address ready, and...

Can I schedule a meter reading?

Con Edison typically does not allow scheduled meter readings as they use automatic remote technology for this purpose. In...

How do I check on the status of my service request?

To find out the status of a service request with Con Edison, customers can visit the official website for a dedicated section...

What is the process for connecting or disconnecting service?

To connect or disconnect service with Con Edison, customers must submit an application online or contact the company, providing...

Account Management

How do I sign up for paperless billing?

To enroll in paperless billing with Con Edison, customers usually need to visit the official website, log into their account,...

How do I update my account information?

Customers can update their Con Edison account information by logging into the website or mobile app using their credentials....

Can I transfer my service to a new address?

Transferring service to a new address is feasible with Con Edison and involves gathering your account details, initiating the...

Is there an app for managing my Con Edison account?

Con Edison provides a mobile app that facilitates account management, allowing users to view balances, pay bills, track usage,...

How can I set up automatic payments?

To set up automatic payments with Con Edison, customers log into their account and navigate to the billing section to enroll....

Payment Methods

What are the accepted payment methods?

Con Edison provides multiple ways for customers to settle their bills, including online payments, automatic payments, and...

How is my electricity usage calculated?

Electricity usage is measured in kilowatt-hours, reflecting energy consumption over time. Con Edison uses smart or analog...

Rates and Energy Programs

Where can I find information about Con Edison rates?

Details regarding Con Edison rates can be found on their official website, which offers a thorough overview of various pricing...

Are there any energy-saving tips provided by Con Edison?

Con Edison provides various energy-saving recommendations to help customers reduce consumption and lower bills. Suggestions...

What programs does Con Edison offer for renewable energy?

Con Edison provides various renewable energy programs, including a Solar Incentive Program for solar installations and a...

How can I enroll in energy-saving programs?

To enroll in energy-saving programs from Con Edison, one should visit their website for comprehensive details about available...

What are the available options for energy efficiency upgrades?

Con Edison provides numerous energy efficiency upgrade options to both residential and commercial customers. These include...

Billing Questions

How do I dispute a charge on my Con Edison bill?

To dispute a charge on a Con Edison bill, customers should review their billing statements for inaccuracies and gather...

What should I do if I have questions about my bill?

Customers who have inquiries about their Con Edison bill should start by reviewing the bill for detailed charges. Gathering...

What should I do if I get a bill that's higher than usual?

To address a higher than usual bill from Con Edison, review your energy consumption for changes, consider seasonal impacts,...

What happens if I don't pay my bill on time?

If a customer fails to pay their bill on time, Con Edison may impose a late fee and issue a disconnection notice for unpaid...

Can I choose a specific due date for my bill?

Con Edison establishes due dates for bills based on standard billing cycles, limiting customer choice in selecting specific...
We look to the Con Edison issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Con Edison issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!