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DPD Customer FAQ

Top Answers & How-to Guides

How do I Contact DPD Customer Service?

The question we are asked most often is about how to talk to DPD customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about DPD customer service, get an answer now.

Recent DPD Customer Questions

my package has been delayed for four days consignment no 2841037346

We understand that delays can be frustrating. There are various reasons a package may be delayed, including weather conditions, operational challenges, or increased demand. We recommend checking the tracking information for updates on your package's status. If you need more assistance, there is a link to the most up-to-date contact information right here on this page.
Asked Jul 14, 2025 11:09 AM

what can i do if part of my consignment is missing

If part of your consignment is missing, please check your delivery confirmation and ensure that you have received all expected items. If something is still missing, you can report it through the process outlined on this page. Be prepared to provide your tracking number and details about the missing items for assistance.
Asked Jul 9, 2025 1:55 PM

Find out why my parcel deliver to Netherlands has been returned to sender

There can be several reasons why a parcel delivered to the Netherlands is returned to sender. Common issues include incorrect address details, failure to comply with customs regulations, or if the recipient was unavailable to receive the package after several delivery attempts. Additionally, if the parcel exceeded size or weight limits for the destination, it could also be returned.
Asked Jun 26, 2025 9:31 AM

I have put an incorrect label on a package

If you've put an incorrect label on a package, you should remove the existing label and replace it with the correct one. Make sure to clearly affix the new label to avoid any delivery issues. If your package is already in transit, check if you can update the label through your shipment tracking options based on the service you've selected.
Asked Jun 17, 2025 6:45 PM

I have a parcel that came yesterday at 3pm however the driver would not deliver it because I did not have the PIN number. He said this should have come via email or text but I received nothing

If you did not receive the PIN number for your parcel, it can be frustrating. Typically, the PIN is sent via email or text prior to delivery. In this situation, you may need to check your spam folder or ensure your contact details are up to date in your account. There is also a link to the most up-to-date contact information right here on this page, where you can report the issue or get further assistance.
Asked May 9, 2025 8:43 AM

Help me with my DPD customer service issue

Delivery Issues

What Do I Do If I Missed My DPD Delivery?

If you miss a delivery from DPD, the driver may leave the package with a neighbor or at a pickup shop. You can also authorize...

What happens if I am not available to receive my DPD delivery?

When a recipient is unavailable for a DPD delivery, the courier will try to deliver the package and leave a note with...

What happens if I refuse a delivery from DPD?

When a delivery is refused from DPD, the package is usually returned to the sender. This may happen due to unavailability,...

What should I do if my package is damaged during delivery?

When a package from DPD arrives damaged, it is crucial to document the damage with photographs and keep the original packaging....

Delivery Management

Can I change the delivery address for my DPD package?

Changing the delivery address for a DPD package is possible, depending on the delivery stage. If not yet dispatched, changes...

Can I schedule a specific delivery time for my DPD package?

DPD provides a variety of delivery options, but a specific delivery time is not guaranteed. Customers can often choose a...

Can I redirect my DPD delivery to a different address?

DPD allows customers to redirect deliveries to another address, generally through their website or app. The ability to change...

Can I leave special instructions for my DPD delivery?

Customers can leave specific instructions for their DPD deliveries, including handling guidance and drop-off locations,...

Services and Costs

What are the delivery options available with DPD?

DPD provides various delivery options including standard parcel delivery within one to three working days, express next-day...

What is the cost of DPD's services?

The cost of DPD's services varies based on delivery type, package size and weight, destination, and extra options. Customers...

What is DPD's policy on returning packages?

DPD allows returns but does not dictate the return policies of individual retailers. Customers should follow seller guidelines...

What is DPD's policy on lost packages?

DPD has a clear policy for lost packages, starting with customers reporting the issue by providing tracking details. An...

Delivery Tracking

How long does it take for DPD to deliver a package?

DPD delivery times depend on various factors including selected service, destination, and dispatch time. They typically offer...

How do I track my DPD package?

To track a package with DPD, a customer should visit the official DPD site and locate the tracking section. By entering the...

Signatures and Requirements

Do I need to sign for my DPD delivery?

The requirement for a signature upon delivery with DPD depends on the service chosen by the sender. Some options require a...

How do I prepare my package for DPD shipping?

To prepare a package for DPD shipping, select a strong box or envelope, ideally new. Wrap items securely in cushioning...
We look to the DPD issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
DPD issues reported to GetHuman
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