Epic Games Customer FAQ

If your new Superman skin isn't appearing in your Fortnite inventory, try restarting the game, ensuring your account is linked correctly, or checking for any updates. Sometimes, items may take a moment to show up due to server delays.

If your account has been hacked and the email address has been changed, you can use the Epic Games account recovery process. Go to the login screen and select "Forgot your password?" Follow the instructions provided to recover your account. If you're unable to regain access, there is a link to the most up-to-date contact information right here on this page, which you can use to seek further assistance from Epic Games.

Fortnite is not currently available for download on mobile devices as of October 2023. However, if you previously installed it on an iOS device, you may still be able to access it through your Library if it was purchased. For Android devices, Fortnite can be played by downloading the Epic Games app and installing it from there, provided your device is compatible. Keep in mind that performance may vary depending on the device specifications.

Fortnite can be played on mobile devices through the Fortnite app available on supported platforms like iOS and Android. Ensure your device meets the minimum system requirements and download the app from the respective app store. Note that availability may vary based on region and device compatibility, as the mobile version may not be accessible on all devices.

If you’re receiving a message about too many attempts when trying to update your email, it might be due to security measures. We recommend waiting for a period of time before attempting to change your email again. If you don’t have access to your current email, please ensure to follow any account recovery processes available. There is a link to the most up-to-date contact information right here on this page that you’re viewing, which can provide further assistance.