© GetHuman Inc.

Fandango Customer FAQ

Top Answers & How-to Guides

What is Fandango's Phone Number?

The question we are asked most often is about how to talk to Fandango customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Fandango customer service, get an answer now.

Recent Fandango Customer Questions

I bought reserved seat tickets online. There are no details in the confirmation email. The email is blank. How do I get the information I need?

We're sorry to hear that your confirmation email is blank. This sounds like a technical issue. Usually, the confirmation email should include all ticket details. Please check your junk or spam folders to see if the correct email is there. If it's not, we recommend that you also confirm if you entered the correct email address while booking your tickets. If you did and you're still not seeing the confirmation, it might be best to wait for a little while as sometimes there can be delays in receiving the email. If the issue persists, you can use the "Contact Us" link on this page to get in touch with customer service for further help.
Asked May 4, 2024 1:03 PM

Help me with my Fandango customer service issue

Refunds and Exchanges

How Do I Get Fandango to Refund a Charge?

If you want to cancel your order or you won't be able to make the movie, you can get Fandango to refund the charge. A Fandango...

How Do I Get a Refund or Exchange from Fandango?

This guide is going to assist you with getting a refund or exchange from Fandango.

Can I cancel or change my ticket after purchasing on Fandango?

Fandango's ticket cancellation and change policy varies by theater and purchase terms. Generally, tickets are final and...

Ticket Purchases

Can I purchase tickets in advance on Fandango?

Fandango permits advance ticket purchases, enabling users to explore movie options, check times, and select seats online or via...

What payment methods does Fandango accept?

Fandango provides several payment options for users, including major credit cards like Visa and MasterCard, as well as digital...

Is there a convenience fee for purchasing tickets on Fandango?

When buying tickets from Fandango, a convenience fee is typically added to the total cost. This fee varies based on factors...

Can I purchase tickets for IMAX or other premium screenings on Fandango?

Fandango typically allows users to buy tickets for premium formats like IMAX, 3D, and Dolby Cinema. Users can filter showtimes...

How do I redeem a gift card on Fandango?

To redeem a gift card on Fandango, one should visit the website or app, log into their account or create one, go to "My...

What are the rules for group ticket purchases on Fandango?

Group ticket purchases on Fandango depend on individual theater policies, which may limit the number of tickets in one...

Can I select my seats when purchasing tickets on Fandango?

Patrons can usually select their seats when buying tickets on Fandango, especially for reserved seating venues. A seating chart...

General Policies

What happens if I miss my movie after purchasing tickets on Fandango?

If a customer misses a movie they purchased tickets for via Fandango, the outcomes mainly depend on the theater's policies....

Are there any age restrictions for purchasing tickets on Fandango?

Fandango itself does not enforce age limits for ticket purchases, but theater policies and film ratings may set attendance age...

Does Fandango offer any rewards program for frequent users?

Fandango has a rewards program called "Fandango VIP" allowing users to earn points on movie ticket purchases and transactions....
We look to the Fandango issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Fandango issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!