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HTC Customer FAQ

Top Answers & How-to Guides

What is HTC's Phone Number?

The question we are asked most often is about how to talk to HTC customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent HTC Customer Questions

How do i fix my HTC Wildfire camera not working

Try the following steps to fix your HTC Wildfire camera issue: 1. Restart your device to refresh the system. 2. Check for software updates and install any available updates. 3. Clear the camera app data by going to Settings > Apps > Camera > Storage > Clear Data. 4. Remove any third-party camera apps that might be causing conflicts. 5. If your camera is still not working, consider a factory reset, but back up your data first. If these steps do not resolve the issue, there may be a hardware problem that needs professional attention.
Asked Nov 4, 2024 3:17 PM

How to restart cable on TV? It works on the other TV we have in the house

To restart your cable on the TV that's not working, follow these steps: 1. Unplug the cable box from the power outlet. 2. Wait about 30 seconds. 3. Plug the cable box back into the power outlet. 4. Wait a few minutes for the cable box to restart. 5. Turn on your TV and see if the problem is resolved. This should reset the cable box and potentially resolve any connection issues.
Asked Jun 24, 2024 8:08 PM

Help me with my HTC customer service issue

Products and Purchasing

What products does HTC offer?

HTC provides a variety of products, focusing on smartphones like the HTC One series and virtual reality solutions, particularly...

Where can I buy HTC products?

HTC products can be found at major electronics retailers, online marketplaces like Amazon and eBay, and through mobile...

Can I buy HTC products online?

HTC products can be purchased online through their official website, where customers can view product details and prices....

Does HTC offer any accessories for their products?

HTC provides a variety of accessories designed to enhance user experiences, including protective cases, charging devices, and...

Are there any special discounts or promotions available for HTC products?

HTC regularly provides discounts and promotions on their products through their website and authorized dealers, which may...

What is the return policy for HTC products?

HTC's return policy varies by product type and retailer, generally allowing returns within fourteen to thirty days if items are...

Warranty and Support

What is the warranty on HTC products?

HTC generally provides a limited warranty for its products, typically lasting twelve months from the purchase date. This...

Where can I find customer support for my HTC product?

HTC's customer support is mainly located on its official website, htc.com, where users can find troubleshooting guides,...

Device Features

Do HTC products support multiple SIM cards?

HTC offers several smartphones that come equipped with dual SIM functionality, allowing users to manage two different numbers...

Can I use HTC products with other carriers?

HTC devices generally work with a variety of carriers, but compatibility hinges on the device model and carrier technology. It...

What is HTC Sense and how does it enhance the user experience?

HTC Sense is a proprietary user interface for HTC smartphones and tablets, built on the Android OS. It enhances user experience...

Updates and Resets

How do I perform a factory reset on my HTC device?

Performing a factory reset on an HTC device restores it to original settings but erases all data, requiring prior backup. Users...

Can I get software updates for older HTC models?

HTC attempts to provide software updates for older models, but support duration varies. Typically, major updates are limited to...
We look to the HTC issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
HTC issues reported to GetHuman
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