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Match.com Customer FAQ

Top Answers & How-to Guides

What is Match.com's Phone Number?

The question we are asked most often is about how to talk to Match.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Update My Account Information on Match.com?

Match.com is one of the most popular dating websites in the world. To use the site, you need to open an account. You will need...

How Do I Reactivate My Match.com Account?

Learn how to reactive your old Match.com account quickly and easily and save yourself from the time and frustration of setting...
Ask any question you have about Match.com customer service, get an answer now.

Recent Match.com Customer Questions

How do I get match.com to unblock my account

To have your account unblocked on Match.com, you should review any emails from the site regarding the block and follow the instructions provided. If you believe the block is a mistake, you can appeal the decision through their support system. Be sure to clarify your situation when submitting your appeal.
Asked Jul 23, 2025 8:25 PM

How do I see the entire text from members who are contacting me?

To see the entire text from members contacting you, ensure you have a valid subscription. If you’re a paid member, you should be able to view all messages in your inbox. If messages appear truncated, consider checking your settings or any applicable filters that might limit message viewability.
Asked Jul 23, 2025 3:44 PM

If I upload a photo to like someone does just he see it or does everyone see the uploaded photo

When you upload a photo to like someone on Match.com, that photo is only visible to the person you liked. Other users will not be able to see the photo.
Asked Jul 22, 2025 9:25 PM

Forgotten my password. How do I change it. There's no option

To change your password, go to the Match.com login page and click on "Forgot Password?" Follow the prompts to receive an email with a link to reset your password. If you don't see the option, check for any temporary issues or refresh the page to try again.
Asked Jul 14, 2025 9:55 PM

My phone number comes up Sorry! This phone number cannot be verified. Contact Customer Care.

If your phone number cannot be verified, it might be due to an incorrect format or issues with the number itself. Make sure you are entering the correct number without any extra characters or spaces. If the problem persists, there is a link to the most up-to-date contact information right here on this page for customer care assistance.
Asked Jul 9, 2025 4:45 PM

Help me with my Match.com customer service issue

Account Management

How Do I Update My Account Information on Match.com?

Match.com is one of the most popular dating websites in the world. To use the site, you need to open an account. You will need...

How Do I Reactivate My Match.com Account?

Learn how to reactive your old Match.com account quickly and easily and save yourself from the time and frustration of setting...

How Do I Change My Age on My Match.com Profile?

Mistakes can happen when setting up something important like a dating profile. Here's how you can go about changing things like...

How Do I Change My Email Address on Match.com?

Match.com makes it a cinch to update your email address, username, date of birth, and location as well as provides options if...

How Do I Update My Email Notifications on Match.com?

Match.com is a dating website and app that makes it easy to customize your notification settings to fit your preferences. You...

How Do I Change My Location on My Match.com Account If I Just Moved?

You can change your location on Match.com, if you've just moved, by changing your account settings online. Alternatively, you...

How do I recover my Match.com account?

Online dating on Match.com has become popular worldwide, but users may face account issues like suspension or forgotten...

Profile Management

How Do I Delete My Favorites on Match.com?

There are multiple ways to delete favorites on Match.com. Favorites are also called "likes". First, go to the Match.com website...

How Do I Set My Match.com Profile Picture?

Match.com is one of the most popular online dating websites since it was created in 1995. It has an impressive success record...

How do I block or unblock someone on Match.com?

Match.com users can block up to 2,000 people from contacting them. To block or unblock users, log in to your account, find the

How do I verify my Match.com profile?

To verify a Match.com profile, a user needs to log in and find the verification option in their profile settings. They will...

Subscription and Billing

How Do I Cancel My Match.com Subscription?

Learn all the ways to cancel your Match.com subscription as quickly and pain free as possible.

Can I get a refund from Match.com?

Match.com is an online platform for singles to mingle and find partners. To cancel a subscription and request a refund, log...

Safety and Support

What Do I Do If My Match.com Is Blocked?

Match.com is a large name in the online dating market. When you sign up to use Match.com, you agree to follow the terms of use...

How do I report someone on Match.com?

To report someone on Match.com, users should find the individual's profile, select the option to report or block them, and...

What happens to my matches if I delete my account?

When a Match.com account is deleted, all connections, messages, and matches are permanently lost and cannot be recovered. Users...

What are the safety policies that Match.com has in place for users?

Match.com prioritizes user safety with policies including profile verification, privacy settings, and resources for reporting...
We look to the Match.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Match.com issues reported to GetHuman

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