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Megabus Customer FAQ

Top Answers & How-to Guides

What is Megabus's Phone Number?

The question we are asked most often is about how to talk to Megabus customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the policy for children traveling on Megabus?

Megabus has specific policies regarding children traveling on its services, which primarily focus on age restrictions and ticketing The passenger is responsible for ensuring the safety and well-being of children throughout the journey, which includes the use of seatbelts when provided. While Megabus endeavors to accommodate families traveling with children, it is always wise to check the latest information directly on the Megabus website, as policies may vary by route and location. Additionally, for families considering travel, planning ahead can enhance the overall travel experience, ensuring that all necessary arrangements are made for a smooth journey....
Ask any question you have about Megabus customer service, get an answer now.

Recent Megabus Customer Questions

bus has not arrived despite being due an hour ago

We apologize for any inconvenience caused. There may be several reasons for a delayed Megabus. It could be due to traffic congestion, weather conditions, mechanical issues, or unexpected events along the route. Our team will always do their utmost to make up for lost time while ensuring safety. However, we recommend customers to plan their schedules to allow flexibility for unexpected delays.
Asked Mar 9, 2024 11:36 PM

Help me with my Megabus customer service issue

Luggage and Baggage

How Do I Track My Lost Luggage from Megabus?

You can take steps to recover your lost luggage by visiting the Megabus website and filling out a lost luggage form. Your reservation...

What is the baggage allowance on Megabus?

Megabus has a specific baggage policy that outlines the allowance for both carry-on and checked luggage. Passengers are typically allowed As for checked baggage, Megabus allows for one free checked bag per passenger, with an allowance of up to a certain weight limit. Any additional checked bags may incur extra fees, so it is advisable to review the current policy on the Megabus website for the most accurate and updated information regarding sizes, weights, and potential fees for excess luggage. It is always wise to check the current web page for any specific guidelines or changes to the baggage allowance....

Can I bring a bicycle on Megabus?

Megabus generally does not allow bicycles to be transported on its vehicles. The primary reason for this policy is space limitations...

What is the maximum size for carry-on luggage on Megabus?

Megabus allows passengers to bring one piece of carry-on luggage aboard the bus. The maximum dimensions for this carry-on item are...

Reservations and Changes

How Do I Change My Megabus Reservation?

If your schedule changes, you can change your Megabus reservation in a few simple steps. Megabus allows you to trade in your reservation...

How do I get a refund from Megabus?

Megabus is a popular platform for city bus tickets in North America, offering great service and connectivity. Refunds for tickets are...

Can I make changes to my reservation online?

Yes, customers can make changes to their Megabus reservations online, provided that the changes comply with the company's policies....

Travel Policies

Can I bring my pet on board Megabus?

Megabus has a strict policy regarding pets on board its vehicles. Generally, passengers are not allowed to bring pets with them, with...

Are there any discounts available for Megabus tickets?

Megabus is known for offering affordable travel options, and there are indeed various discounts and promotions that can be available Additionally, customers may find that Megabus provides discounts for specific groups. For instance, students, seniors, and military personnel may be eligible for special rates. It is always a good idea to check the official Megabus website to see if any current promotions or group discounts are being offered at any given time. Seasonal sales or promotional codes can also be an opportunity to save on ticket prices. Megabus occasionally runs promotional campaigns that may provide additional savings or deals on certain routes. Signing up for newsletters or following Megabus on their social media platforms may help travelers stay informed about any upcoming discounts or offers. In summary, while there are potential discounts available for Megabus tickets, travelers should regularly check the Megabus website for the most current information on fares, promotions, and eligibility for group discounts. This will ensure that customers do not miss out on any opportunities to save on their travel expenses....

What is the policy for children traveling on Megabus?

Megabus has specific policies regarding children traveling on its services, which primarily focus on age restrictions and ticketing The passenger is responsible for ensuring the safety and well-being of children throughout the journey, which includes the use of seatbelts when provided. While Megabus endeavors to accommodate families traveling with children, it is always wise to check the latest information directly on the Megabus website, as policies may vary by route and location. Additionally, for families considering travel, planning ahead can enhance the overall travel experience, ensuring that all necessary arrangements are made for a smooth journey....

Onboard Amenities

Is there Wi-Fi available on Megabus?

Yes, Megabus does offer complimentary Wi-Fi service on many of its buses. However, the availability of Wi-Fi can vary depending on...

Can I bring food and drinks on board Megabus?

Megabus has a generally accommodating policy regarding bringing food and drinks on board. Passengers are typically allowed to bring It is advisable for travelers to check the latest guidelines and any specific regulations that may apply to the route they are traveling on. Information can usually be found on the current webpage of Megabus, where policies can be regularly updated to reflect changing conditions. Therefore, reviewing the latest guidelines before traveling is always a good idea to ensure compliance and a pleasant journey....

Are there charging outlets on Megabus for electronic devices?

Megabus does offer charging outlets on many of its buses for electronic devices, but availability can vary by route and bus model....

Arrival Information

How early should I arrive at the bus stop before departure?

It is generally recommended that passengers arrive at the bus stop at least thirty minutes before the scheduled departure time. This...

Is there a Megabus app available for booking tickets?

As of now, Megabus does not have a dedicated application specifically for booking tickets. However, customers can conveniently book...
We look to the Megabus issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Megabus issues reported to GetHuman
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