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Megabus Customer FAQ

Top Answers & How-to Guides

What is Megabus's Phone Number?

The question we are asked most often is about how to talk to Megabus customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Megabus customer service, get an answer now.

Recent Megabus Customer Questions

bus has not arrived despite being due an hour ago

We apologize for any inconvenience caused. There may be several reasons for a delayed Megabus. It could be due to traffic congestion, weather conditions, mechanical issues, or unexpected events along the route. Our team will always do their utmost to make up for lost time while ensuring safety. However, we recommend customers to plan their schedules to allow flexibility for unexpected delays.
Asked Mar 9, 2024 11:36 PM

Help me with my Megabus customer service issue

Luggage and Baggage

How Do I Track My Lost Luggage from Megabus?

You can take steps to recover your lost luggage by visiting the Megabus website and filling out a lost luggage form. Your...

What is the baggage allowance on Megabus?

Megabus allows one free carry-on bag that must meet size requirements, along with a personal item. Each passenger can also...

Can I bring a bicycle on Megabus?

Megabus typically does not permit bicycles on their buses due to safety and space considerations. Passengers should adhere to...

What is the maximum size for carry-on luggage on Megabus?

Megabus permits one carry-on bag with maximum dimensions of 28 inches long, 22 inches wide, and 14 inches tall. A small...

Reservations and Changes

How Do I Change My Megabus Reservation?

If your schedule changes, you can change your Megabus reservation in a few simple steps. Megabus allows you to trade in your...

How do I get a refund from Megabus?

Megabus is a popular platform for city bus tickets in North America, offering great service and connectivity. Refunds for...

Can I make changes to my reservation online?

Customers can modify their Megabus reservations online, including changing travel dates, routes, and passenger details, but...

Travel Policies

Can I bring my pet on board Megabus?

Megabus typically does not allow pets on board, except for trained service animals accompanying individuals with disabilities....

Are there any discounts available for Megabus tickets?

Megabus offers several discounts for tickets, such as early bird fares for advance bookings and reduced rates for students,...

What is the policy for children traveling on Megabus?

Megabus has specific rules for child travelers, where children aged two and up need tickets, while those under two can ride...

Onboard Amenities

Is there Wi-Fi available on Megabus?

Megabus offers free Wi-Fi on many of its buses, though service may vary by route and vehicle. Passengers should be aware that...

Can I bring food and drinks on board Megabus?

Megabus generally permits light snacks and non-alcoholic beverages onboard, emphasizing cleanliness and consideration for...

Are there charging outlets on Megabus for electronic devices?

Megabus usually provides charging outlets on many of its buses, especially newer models. However, this amenity can differ based...

Arrival Information

How early should I arrive at the bus stop before departure?

Passengers should plan to arrive at least thirty minutes before their bus departs to find the correct boarding area, check in,...

Is there a Megabus app available for booking tickets?

Currently, Megabus does not offer a dedicated app for ticket bookings. However, customers can easily book tickets through a...
We look to the Megabus issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Megabus issues reported to GetHuman
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