Mercari Customer FAQ

If you are new to Mercari, or if you just need a refresher on the platform, we detail the ways you can easily receive payments on Mercari...

On Mercari, the payment process typically begins after the buyer confirms that they have received the item and are satisfied with their...

Yes, there are fees associated with selling on Mercari. When a seller successfully sells an item, Mercari applies a selling fee to As of October 2023, Mercari typically charges a selling fee that is around 10 percent of the sale price, which means that sellers should consider this when pricing their items. It is also important for sellers to be aware that there may be additional fees related to payment processing, particularly if the seller opts for certain types of payout methods. Sellers may wish to look closely at Mercari's fee structure directly on their official website or within the app, as this will provide the most current and accurate information regarding any applicable fees. Being informed about these fees can help sellers set their prices more effectively and understand their potential profits....

Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer....

If you need to get a refund from Mercari, we can help guide you through the process. Here's everything that you need to know to get...

If a user receives an item that is not as described, they should first carefully review the listing details and compare them with the...

If a buyer does not receive their item in the Mercari marketplace, there is a specific process that is typically followed. The first If the item is still missing after verifying the tracking details, the buyer should reach out to the seller through the Mercari app to discuss the situation. The seller may be able to provide additional information about the shipment or offer to assist in resolving the issue. If the situation remains unresolved, the buyer can request assistance from Mercari within the app. Mercari has policies in place to protect both buyers and sellers, and they typically encourage open communication between parties to reach a fair resolution. Additionally, buyers should be mindful of any specific timeframes for reporting issues related to non-receipt in order to ensure they are eligible for more options or support. For detailed information, it might be useful to look at the current web pages dedicated to resolving order issues....

With Mercari, it is possible for buyers and sellers to communicate directly. If you are having difficulties reaching your seller read...

Leaving feedback for a seller or buyer on Mercari is a straightforward process that helps build trust within the community. To leave To leave feedback, navigate to your purchase or sale history within the Mercari app or website. Locate the specific transaction for which you wish to provide feedback. You will find an option to rate the buyer or seller, typically on a scale of one to five stars, along with a space to add comments that detail your experience. Be honest and respectful in your feedback, as it contributes to the overall reputation of the seller or buyer. This feedback process not only helps future buyers and sellers but also enhances the overall marketplace experience. If you need further assistance, the current Mercari web page may provide additional guidance....

Yes, it is possible to cancel an order on Mercari, but there are specific conditions that must be met. If the buyer has not yet completed It is also important to note that Mercari has guidelines regarding cancellations, and these can vary depending on the circumstances surrounding each order. For detailed information, it is advisable to look at the platform's policies on order cancellations, which can typically be found on the current web page. This will provide comprehensive instructions and any relevant timeframes for cancellation requests....

Mercari's return policy is designed to ensure a smooth transaction experience for both buyers and sellers. Generally, Mercari encourages If a buyer receives an item that is not as described in the listing, they may initiate a return within three days of receiving the item. The buyer must provide evidence that supports the claim, such as photos showing the discrepancy. This could include items that are damaged, significantly different from what was described, or missing key components that were part of the listing. If the return is approved, the buyer will receive a prepaid shipping label to return the item. It is important to note that Mercari's policy is not applicable to all types of transactions; for example, items that fall under the categories of "as-is" or are marked as final sale may not be eligible for returns. The seller's terms and conditions can also influence the return process. If a seller provides an accurate item description and the item is delivered as promised, they are generally not required to accept a return. For the most accurate and detailed information on Mercari's return policy, it is advisable to consult the official website or the help section of the Mercari app, as policies can evolve and may vary based on specific circumstances....

Yes, on Mercari, negotiation is encouraged, and buyers have the opportunity to make offers on items listed for sale. When you find...

Promoting listings on Mercari can be a crucial step in increasing visibility and ultimately boosting sales. First, it is essential One effective strategy is to share listings on social media platforms. Mercari allows users to share listings via various social media channels, including Facebook and Twitter. This can significantly widen the audience for the listings and introduce them to potential buyers who may not be actively searching on Mercari. Additionally, Mercari offers promotional opportunities such as offering discounts or using the “Promote” feature, which allows sellers to boost their items' visibility. Sellers can set a percentage discount to entice buyers while gaining higher placement in search results. Regularly refreshing listings by adjusting the prices or reactivating expired listings can also renew interest from buyers. Finally, engaging with buyers through comments can enhance appeal, showing that the seller is responsive and willing to provide more information. For further details on promotional tools, it might be helpful to check the current web page for guidance....

Yes, there is a verification process for sellers on Mercari to help ensure a safe and secure marketplace for both buyers and sellers. In addition to basic verification, Mercari may also ask sellers to verify their identity by submitting a photo identification or completing other identification steps. This process is designed to enhance the security of the platform and build trust among users. Once verification is complete, sellers will be able to fully participate in the marketplace by listing items, communicating with buyers, and completing transactions. It is important for sellers to check their account settings and notifications for any requests related to verification. For more detailed information regarding the verification process, one may find useful resources on the current web page dedicated to seller verification....