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MoviePass Customer FAQ

Top Answers & How-to Guides

How do I Contact MoviePass Customer Service?

The question we are asked most often is about how to talk to MoviePass customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover My MoviePass Account?

You can recover your MoviePass account if you forgot or lost your password easily with these helpful tips.

What do I do if my MoviePass card is charged incorrectly?

If a MoviePass card has been charged incorrectly, the first step is to review the transaction details to ensure that the charge does While MoviePass does not provide customer support directly through this platform, it is recommended to check the official MoviePass website for guidance on disputing charges. There, you may find information regarding their policies and procedures for addressing billing issues. Typically, it is advisable to articulate the issue as clearly as possible if there is a contact form or email support service available on the website. In the message, include pertinent details such as the date of the transaction, the amount charged, and specific information regarding the incorrect charge. Patience and understanding are crucial, as resolving billing issues can sometimes take time. Staying informed by reviewing the website regularly may help in staying updated on any changes to the process....
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Recent MoviePass Customer Questions

Card not working on Regal website

Ensure your MoviePass card is activated and check that you're following the proper process for online bookings. Some theaters may require you to physically visit the location to use MoviePass. If issues persist, ensure there are no restrictions for Regal on your MoviePass plan.
Asked Jul 23, 2024 2:25 PM

Why can't I log in to my account

There could be various reasons why you're unable to log in to your MoviePass account. It is possible that you are inputting incorrect login credentials. Please ensure that your username and password are correct and try again. If you have forgotten your password, you can utilize the 'Forgot Password' feature to reset it. If, however, you're unable to log in despite entering the correct credentials, it could be due to network issues or technical glitches from MoviePass' side. We advise you to wait for a while and try logging in later. If the issue persists, it's best to reach out to MoviePass' customer service for assistance.
Asked Mar 9, 2024 6:24 PM

Help me with my MoviePass customer service issue

Account Management

How Do I Recover My MoviePass Account?

You can recover your MoviePass account if you forgot or lost your password easily with these helpful tips.
Read more

What do I do if my MoviePass card is charged incorrectly?

If a MoviePass card has been charged incorrectly, the first step is to review the transaction details to ensure that the charge does While MoviePass does not provide customer support directly through this platform, it is recommended to check the official MoviePass website for guidance on disputing charges. There, you may find information regarding their policies and procedures for addressing billing issues. Typically, it is advisable to articulate the issue as clearly as possible if there is a contact form or email support service available on the website. In the message, include pertinent details such as the date of the transaction, the amount charged, and specific information regarding the incorrect charge. Patience and understanding are crucial, as resolving billing issues can sometimes take time. Staying informed by reviewing the website regularly may help in staying updated on any changes to the process....
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Can I cancel my MoviePass subscription at any time?

Yes, a subscriber can cancel their MoviePass subscription at any time. It is important to note that once a cancellation is processed,...
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Refunds and Charges

How Do I Get MoviePass to Refund a Charge?

Even though MoviePass offers you plenty of amazing deals, you may wish to cancel your ticket and get a refund. You can do it in a few...
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Are there any additional fees associated with my MoviePass subscription?

When it comes to MoviePass subscriptions, there may be some additional fees that users should be aware of. While the base subscription...
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Usage and Limitations

What movies and theaters are included in the MoviePass subscription?

MoviePass offers its subscribers access to a wide selection of movies at various theaters, but the specific films and locations can Theaters included in the MoviePass subscription typically encompass major chains such as Regal, AMC, Cinemark, and others. However, availability at specific theaters may differ depending on the user's location and the terms of the subscription. MoviePass aims to create a comprehensive experience that allows users to explore a diverse range of films. For the most accurate and up-to-date information, subscribers should visit the MoviePass website and navigate to the section detailing current movies and participating theaters. This will ensure that users are aware of any recent changes or additions to the offerings....
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Can I use MoviePass for special screenings or events?

MoviePass primarily allows its subscribers to attend standard screenings of movies at participating theaters. However, the policy regarding It is important for users to review the details on the current MoviePass website or within the application, as these platforms typically provide updated information regarding eligible screenings. Additionally, some theaters may have their own policies regarding the use of MoviePass for special events, so it can be beneficial to check with the specific theater in question. For the most accurate and current information regarding your ability to use MoviePass for special screenings or events, visiting the official MoviePass page is advisable....
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Can I watch the same movie multiple times with MoviePass?

Yes, with MoviePass, customers have the option to watch the same movie multiple times, provided they adhere to the specific terms of...
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Can I purchase tickets in advance using MoviePass?

MoviePass has established its policies with regard to ticket purchases, which is important for users to understand. As a general guideline, It is important to check the specific guidelines in place on the MoviePass website, as policies may evolve or vary based on location or agreements with theaters. Therefore, if you are looking for the most accurate and up-to-date information, visiting the official MoviePass website may provide further details about their ticket purchasing process and any additional features they may offer. This approach can help ensure you have the latest information regarding your MoviePass membership and its capabilities....
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Card Related Queries

What happens if I forget or lose my MoviePass card?

If a user forgets or loses their MoviePass card, it is important for them to take immediate action to address the situation. MoviePass Replacing a lost card may take some time, so it is advisable for users to act quickly to minimize any disruption to their movie-going experience. In the meantime, users can explore whether they can utilize alternative methods for accessing their account, as some services may offer digital options. For precise guidance regarding card replacement and other related queries, looking on the official MoviePass website is recommended....
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How long does it take for my MoviePass card to arrive in the mail?

The arrival time of a MoviePass card can vary depending on several factors, including the shipping method and the location of the recipient....
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Subscription Details

What are the different subscription plans offered by MoviePass?

MoviePass offers a variety of subscription plans designed to accommodate different viewing preferences and needs. Historically, these Typically, the plans have varied in pricing based on the number of films available per month, the type of theaters included, and any additional benefits such as access to premium formats like IMAX or 3D screenings. There may also be limitations on peak showtimes or popular movie releases, depending on the specifics of each plan. It is important to note that the details of these subscription plans could change, so it is always advisable for potential users to check the current MoviePass website for the most up-to-date information. This will help in understanding all available options, pricing, and any promotions that might be running, ensuring that subscribers can choose the plan that best fits their movie-going habits and preferences....
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Can I share my MoviePass subscription with others?

MoviePass, Inc. typically offers individual subscriptions, meaning each account is intended for use by one subscriber only. Sharing If someone is interested in using MoviePass, it is advisable for them to sign up for their own account to fully enjoy the benefits of the service. For detailed information regarding rules, terms, and policies, it is a good idea to visit the current MoviePass website where the terms and conditions are outlined clearly. This will provide the most accurate and up-to-date information regarding account usage and sharing policies....
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Are there any blackout dates or restrictions on using MoviePass?

MoviePass, Inc. implemented certain blackout dates and restrictions in order to manage the availability of its services and ensure Restrictions may also apply to the number of times a subscriber can see a particular movie, as well as limitations on the total number of tickets that can be purchased within a given period. It is important for users to stay informed about current policies, as these may change over time. To find the most accurate and up-to-date information on specific blackout dates and restrictions, it is recommended that users regularly check the official MoviePass website. There, they will find detailed information relevant to their subscription and any potential limitations that may impact their movie-going plans....
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We look to the MoviePass issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
MoviePass issues reported to GetHuman
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