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Navient Customer FAQ

Top Answers & How-to Guides

What is Navient's Phone Number?

The question we are asked most often is about how to talk to Navient customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Enroll in Autopay with Navient?

This article describes how to set up automatic payments for student loans with Navient. Instructions are given for the autopay...

How Do I Reset My Password or Recover My Locked Navient Account?

Navient allows you to reset your password if you forgot it. If your account is locked, you may contact the customer service...
Ask any question you have about Navient customer service, get an answer now.
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Recent Navient Customer Questions

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Military Benefits

Are There Navient Benefits for Military Members?

Navient is an excellent option for military members looking for student loan assistance. The company offers several benefits to...
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Repayment Plans

How Do I Qualify for a Repayment Plan with Navient?

If you have Navient student loans then there are a number of different payment plans you could qualify for. Any federal Navient...
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Can I defer my Navient loan payments?

Navient allows borrowers to defer loan payments under specific conditions such as financial hardship or enrollment in school....
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Can I consolidate my Navient loans?

Navient allows for the consolidation of federal student loans through a Direct Consolidation Loan, which combines multiple...
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What is the grace period for Navient loans?

Navient loans generally provide a six-month grace period after graduation, leaving school, or falling below half-time...
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What is the maximum loan term for Navient loans?

The duration of Navient loans depends on the loan type and repayment plan. Federal loans can have terms up to twenty-five years...
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Account Management

How Do I Enroll in Autopay with Navient?

This article describes how to set up automatic payments for student loans with Navient. Instructions are given for the autopay...
Read more

How Do I Reset My Password or Recover My Locked Navient Account?

Navient allows you to reset your password if you forgot it. If your account is locked, you may contact the customer service...
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Loan Information

What is the interest rate on Navient loans?

Navient loans feature varying interest rates influenced by loan type, disbursement date, and the borrower’s credit profile....
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What is the difference between a federal and private student loan?

Federal student loans are government-issued with fixed interest rates and various repayment plans, including forgiveness...
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Can I make extra payments towards my Navient loan?

Yes, borrowers can make additional payments on Navient loans to reduce principal and interest over time. It is important to...
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How long does it take to process a loan modification request with Navient?

The time it takes for Navient to process a loan modification request can range from several weeks to some months, depending on...
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Navient issues reported to GetHuman
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