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Overstock.com Customer FAQ

Top Answers & How-to Guides

What is Overstock.com's Phone Number?

The question we are asked most often is about how to talk to Overstock.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is it possible to track an order without an account?

Customers can track their orders without an account on Overstock.com by using the order number from their confirmation email....
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Order Management

How Do I Track My Overstock.com Order?

This GetHuman Guide explains how to track an Overstock.com order as an account holder and as a guest. While Overstock cannot...
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How Do I Exchange My Overstock.com Order?

Overstock.com is dedicated to providing quality merchandise to help homeowners in realizing their interior design preferences....
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How Do I Cancel an Order on Overstock?

This article describes how to cancel an order that you placed with Overstock. The special difficulties involved with canceling...
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Can I change the shipping address for my order?

Yes, customers can change the shipping address for an order under certain conditions if it has not yet shipped. If it is...
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Is it possible to track an order without an account?

Customers can track their orders without an account on Overstock.com by using the order number from their confirmation email....
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Returns and Refunds

What is Overstock.com's return policy?

Overstock.com offers a clear return policy allowing most items to be returned within thirty days for a full refund, excluding...
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How long does it take to receive a refund from Overstock.com?

Refund processing times at Overstock.com usually take five to seven business days after the return is received. Following this,...
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Can I return an item if I opened it?

Items can be returned to Overstock.com even if opened, within a defined period, often thirty days. It is crucial to keep the...
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What is Overstock.com's policy for damaged or incorrect items?

Overstock.com aims for customer satisfaction with clear policies on damaged or incorrect items. Customers should promptly...
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Shipping Information

Do you offer international shipping?

Overstock.com does offer international shipping for various products, but availability depends on the item and destination....
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Can I place an order over the phone?

Overstock.com mainly promotes online orders for convenience, but customers can place orders by phone if preferred. Contact...
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Payments and Promotions

What payment methods does Overstock.com accept?

Overstock.com accepts various payment options for customer convenience, including major credit cards, PayPal, personal checks,...
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What is the Overstock.com Club O loyalty program?

The Club O loyalty program by Overstock.com rewards members for shopping through exclusive discounts, promotions, and rewards...
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How can I use a promo code on my Overstock.com order?

To use a promo code on Overstock.com, customers should gather their code before shopping. After adding items to their cart,...
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How often does Overstock.com have sales or promotions?

Overstock.com frequently hosts various sales and promotions throughout the year, especially during major holidays. They offer...
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We look to the Overstock.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Overstock.com issues reported to GetHuman
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