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Priceline Customer FAQ

Top Answers & How-to Guides

What is Priceline's Phone Number?

The question we are asked most often is about how to talk to Priceline customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Priceline customer service, get an answer now.

Recent Priceline Customer Questions

if i book a trip using affirm to pay and something happens that i cannot go how is it handled about the payments made and owed?

If you book a trip using Affirm and need to cancel, the handling of your payments will depend on the specific cancellation policy of the supplier (airline, hotel, etc.) for your booking. Generally, if you cancel your trip, you may receive a refund according to their policy, but your payment plan with Affirm may continue unless the cancellation affects it. Always check the terms of your booking and the cancellation policies provided at the time of purchase. For any payment-related questions, refer to Affirm's specific guidelines.
Asked May 7, 2025 12:30 PM

how do I change my email address in my Priceline account

To change your email address in your Priceline account, log in to your account and go to the account settings or profile section. Look for the option to update your email address. Enter the new email address and save the changes. You may be asked to verify the new email address through a confirmation email.
Asked Mar 31, 2025 8:06 PM

How to change email on Priceline account

To change the email address associated with your Priceline account, log in to your account and go to the account settings or profile section. From there, you should find an option to update your email address. Follow the prompts to enter your new email, and make sure to save the changes. If you encounter any issues, refer to the guidance provided in your account settings.
Asked Mar 19, 2025 8:23 PM

The total of my round trip tickets were 829.23 and now the return carrier Westjet has billed me for 372.98 and I would like to know why the extra charges when the trip was a total charge of 829.23.

Hmmm... we're not sure about that. It's best to check directly with the airline or review your booking details, as additional charges may apply based on their policies.
Asked Mar 2, 2025 11:41 PM

I booked a hotel room but I never checked it and I tried to cancel the reservation but I couldn't and it's non refundable, how can I get my money back?

Unfortunately, if your hotel reservation is marked as non-refundable, we are unable to provide a refund. Non-refundable bookings often come with lower prices but typically do not allow for cancellations or refunds. It’s important to check the terms before making a reservation in the future. If there are extenuating circumstances that you believe warrant a refund, you may need to follow the specific process outlined in your reservation confirmation or on the terms and conditions page.
Asked Feb 27, 2025 11:01 PM

Help me with my Priceline customer service issue

Payment and Discounts

How Do I Apply a Coupon Code to Priceline?

Priceline Coupon codes are wonderful since they give you a discount on your hotel which makes planning your vacation a bit more...

Can I use a debit card to make a booking on Priceline?

Debit cards can generally be used for booking on Priceline, provided they are linked to a major credit card network. It is wise...

What are Priceline's accepted forms of payment?

Priceline accepts multiple payment methods including major credit cards like Visa and MasterCard, debit cards with those logos,...

Confirmation and Notifications

What Do I Do If I Did Not Get a Confirmation Email from Priceline?

This article describes what to do if you made a purchase via Priceline but did not get a confirmation email from Priceline....

What Do I Do If I Didn't Receive My Priceline Confirmation Email?

When paying for something at Priceline.com, you will receive your confirmation immediately after purchase. This is also known...

Booking and Reservations

How do I make a booking on Priceline.com?

Priceline offers a simple way to book hotels, flights, cars, and cruises. For hotels, enter your location and dates, follow the...

How do I cancel or change my Priceline reservation?

To cancel your hotel, flight, or rental car reservation with Priceline, you can use the self-service tools on their website or...

What do I do if I have a problem with my Priceline reservation?

Having issues with a Priceline reservation? Customers are allowed to cancel or change their reservations. To cancel a hotel...

What happens if I miss my flight or train booked through Priceline?

If a traveler misses their flight or train booked via Priceline, they should first review the specific policies of the airline...

Refunds and Disputes

How to dispute a charge from Priceline?

Customers who have questions about charges on their account should contact Priceline Customer Support first before disputing...

What is Priceline's refund policy?

The refund policy on Priceline varies by reservation type, such as hotels, flights, car rentals, or packages. Refund...

Express Deals and Insurance

Can I make changes to my Priceline reservation after the check-in date?

Changes to a Priceline reservation after check-in are generally not allowed and can be complicated. Most bookings need...

What is the Priceline Express Deals program?

The Priceline Express Deals program provides travelers with discounted rates for accommodations, flights, and car rentals,...

Is travel insurance offered by Priceline?

Priceline does not sell travel insurance itself but may offer travel protection options during the booking of flights,...
We look to the Priceline issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Priceline issues reported to GetHuman
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