ROBLOX Customer FAQ

If you believe you've been locked out of your ROBLOX account, try resetting your password. Go to the login page, click on "Forgot password or username?", and follow the instructions to recover your account. You may need access to the email or phone number linked to your account. Make sure to check your spam folder for any emails from ROBLOX. If you're still having issues, refer to the most up-to-date contact information available on this page for further assistance.

If you got logged out of ROBLOX and don’t have an email or phone number associated with your account, recovering your account can be challenging. Unfortunately, without these recovery options, we recommend creating a new account. Ensure to set up an email or phone number for future account recovery. Keeping your account secure with these options is essential to avoid similar issues.

If you've purchased Robux and haven't received them after a week, it may be helpful to check your transaction history for any updates. Sometimes, delays can occur due to processing times. You can also verify that your payment was successfully processed. Please refer to the most up-to-date contact information provided on this page for assistance with this issue.

نأسف لسماع ما حدث لك. للحفاظ على أمان حسابك، من المهم تغيير كلمة المرور الخاصة بك في أسرع وقت ممكن. يمكنك مراجعة إعدادات الأمان والإجراءات للحد من أي وصول غير مصرح به. تأكد من استخدام كلمات مرور قوية وفريدة.

To use voice chat in ROBLOX, you must meet specific requirements beyond just being over 13. Ensure your account is fully verified with a valid email and that your privacy settings allow voice chat. Additionally, voice chat is only available on certain devices. If you’ve met all these criteria and still can’t access it, consider checking if there are any restrictions on your account.