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Snapchat Customer FAQ

Top Answers & How-to Guides

How do I Contact Snapchat Customer Service?

The question we are asked most often is about how to talk to Snapchat customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I recover a hacked account on Snapchat?

If your Snapchat account has been hacked, don't panic. Contact Snapchat Support by filling out a form with your username,...

How do I recover my Snapchat account?

If you deactivated your Snapchat account, you can reactivate it within 30 days by logging back in using the app. After 30 days,...
Ask any question you have about Snapchat customer service, get an answer now.

Recent Snapchat Customer Questions

i am temporarly locked out of my account but it isnt my fault i had my phone stolen and the person must have tried to log into my account. i want to recover my account it has very valuable photos in my saved chats. how may i do so

If you are temporarily locked out of your Snapchat account due to suspicious activity, you can try recovering your account by following the on-screen instructions for account recovery. This typically involves verifying your identity through the email or phone number linked to your account. Make sure to check your email for any verification requests from Snapchat. If you're unable to recover your account through those means, further options for assistance may be provided on the page you are currently viewing.
Asked Jul 21, 2025 1:03 PM

ماذا أفعل للانضمام مع الأصدقاء عبر المكالمات

للانضمام إلى أصدقائك عبر المكالمات في سناب شات، يمكنك استخدام ميزة "المكالمات الصوتية" أو "المكالمات بالفيديو". افتح محادثة مع صديق، ثم اضغط على أيقونة الهاتف أو الفيديو في الزاوية العليا. يمكنك أيضًا بداية مكالمة جماعية عن طريق إنشاء مجموعة جديدة ودعوة الأصدقاء. تأكد من أن اتصالك بالإنترنت قوي لضمان جودة المكالمة.
Asked Apr 28, 2025 9:24 PM

My spotlight views is down, I'm not longer getting viewers on my spotlight submit, please resolve this Issue as soon as possible, thanks

Spotlight views can fluctuate due to various factors such as content quality, algorithm changes, and overall competition. To improve your views, consider focusing on creating engaging and original content that resonates with your audience. Additionally, using popular trends and hashtags can help increase visibility. Regularly reviewing your analytics may also provide insights into what works and what doesn't. Unfortunately, we are unable to resolve individual account issues directly.
Asked Apr 21, 2025 10:04 AM

Report that some of my memories are missing

If you're missing memories on Snapchat, ensure that you're logged into the correct account. Sometimes, memories can appear missing if they were deleted or if there are connectivity issues. Try checking your internet connection and restarting the app. If the problem persists, there may be a temporary glitch, and you could check back later.
Asked Apr 7, 2025 1:52 AM

تم قفل حسابي في سناب شات بشكل دائم و لكن لم يتم ذكر اي سبب لذلك مع العلم أنني لم اقم بمخالفة اللوائح القانونية او القواعد الخاصة بهذا التطبيق، أرجوا ذكر سبب واحد للحظر و إن لم تجدوا أرجوا فك الحظر (mo7d.x)

نعتذر عن أي الإزعاج الذي سببته لك هذه المشكلة. للأسف، لا يمكننا تقديم أسباب محددة لحظر الحسابات نظرًا لسياسات الخصوصية والأمان. إذا كنت بحاجة إلى مزيد من المعلومات حول حالة حسابك أو خياراتك، يرجى الاطلاع على الرابط المتاح في هذه الصفحة للحصول على أحدث معلومات الاتصال.
Asked Mar 13, 2025 10:24 PM

Help me with my Snapchat customer service issue

Account Recovery

How do I recover a hacked account on Snapchat?

If your Snapchat account has been hacked, don't panic. Contact Snapchat Support by filling out a form with your username,...

How do I recover my Snapchat account?

If you deactivated your Snapchat account, you can reactivate it within 30 days by logging back in using the app. After 30 days,...

App Functionality

Why is my Snapchat not working?

So your Snapchat stopped working? No problem. We've researched the most common issues and came up with the best ways to fix...

How do I update my Snapchat app?

To update the Snapchat app, one should visit their device's app store, searching for Snapchat. If an update exists, an update...

Snapstreak and Chats

What do I do if my Snapstreak disappeared on Snapchat?

You and your friends work hard to build your Snapstreaks. So what do you do when you lose your streak? Here's how you can...

Is it possible to delete a chat conversation on Snapchat?

Users can delete a chat conversation on Snapchat by going to the chat section, holding the desired conversation, and choosing...

Can Snapchat messages be recovered after deletion?

Snapchat messages are designed to disappear after viewing, making them unrecoverable once deleted. If a message is deleted...

Account Management

Can I change my email address associated with my Snapchat account?

Users can indeed update the email linked to their Snapchat account. This involves logging into the app, accessing the profile...

How can I block someone on Snapchat?

To block someone on Snapchat, a user must access the Friends screen, locate the person by searching or scrolling, press and...

Features and Usage

What are Snap Maps and how do I use them?

Snap Maps is a Snapchat feature that displays friends' locations and public events on a map. Users can share their location,...

What are Snapchat filters and how do I use them?

Snapchat filters are overlays that enhance photos and videos, allowing users to express their creativity. To use them, open the...

Snaps and Stories

Is it possible to save snaps without sending them?

Snapchat allows users to capture and save Snaps without sending them by using the Snap Camera. Users can save their Snaps to...

What is the difference between a Snap and a Story on Snapchat?

A Snap is a private photo or video sent to friends that disappears after viewing, while a Story is a collection of Snaps...
We look to the Snapchat issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Snapchat issues reported to GetHuman

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