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Truist Bank Customer FAQ

Top Answers & How-to Guides

What is Truist Bank's Phone Number?

The question we are asked most often is about how to talk to Truist Bank customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Let SunTrust Bank Know That I Am Traveling?

When you are traveling whether it is from state to state in the United States or internationally, you want to make sure your...

How Do I Recover My Account to SunTrust Bank?

Your SunTrust bank account holds your financial accounts. If you're having trouble recovering your SunTrust Bank account,...
Ask any question you have about Truist Bank customer service, get an answer now.

Recent Truist Bank Customer Questions

how do I deposit a check into my account

To deposit a check into your account, you can use one of the following methods: 1. **Mobile Deposit**: Use our mobile banking app to take a photo of the front and back of the signed check and submit your deposit. 2. **ATM Deposit**: Visit a Truist ATM that accepts deposits, insert your debit card, and follow the prompts to deposit your check. 3. **In-Person Deposit**: Visit a Truist branch and present your check to a banker to deposit it directly into your account. Ensure you have your account information handy, and remember to endorse the check before depositing.
Asked Jul 31, 2025 9:21 PM

When setting up a Truist account, after you get thru the user and password, then security comes in and will send you a text . When setting up the phone numbers for the text is there a limit as to the number of phone numbers that you can list?

Truist Bank's online banking system typically allows you to register one primary contact number for receiving security codes via text message. This is designed to ensure the security of the account. If you wish to change your registered phone number in the future, you can simply update this information in your account settings.
Asked May 20, 2024 11:10 PM

Does a quarterly distribution from an Irrevocable trust count as a qualified deposit for truist one $400 bonus n from an Irrevocable Trust qualify a

Yes, a quarterly distribution from an Irrevocable trust can count as a qualified deposit for the Truist One $400 bonus. For any promotional bonuses, Truist bank usually counts different income types as qualified deposits. Always check the terms and conditions for any promotion to ensure your income type is accepted, as specific bonus promotions may have unique criteria.
Asked Apr 22, 2024 9:11 PM

How can I view my Truist credit card info online

To view your Truist credit card information online, you'll need to enroll in Truist's Online Banking. After enrolling, you can log in to your account using your username and password. Once you're logged in, select "View Accounts" from the dashboard. Then, choose your credit card account to view your card details like balance, payments, due dates, and transactions. It's a convenient way to keep track of your Truist credit card activities and manage your account.
Asked Mar 11, 2024 7:29 PM

Help me with my Truist Bank customer service issue

Account Management

How Do I Let SunTrust Bank Know That I Am Traveling?

When you are traveling whether it is from state to state in the United States or internationally, you want to make sure your...

How Do I Recover My Account to SunTrust Bank?

Your SunTrust bank account holds your financial accounts. If you're having trouble recovering your SunTrust Bank account,...

What is the process for opening a new account with Truist Bank?

To open an account with Truist Bank, one should first select the account type, such as checking or savings. After choosing,...

How can I reset my password for online banking?

To reset a Truist Bank online banking password, users should visit the website and click on "Forgot your password?" After...

How can I access my Truist Bank account statements?

Customers can view their Truist Bank account statements through the online banking platform or mobile app. After logging in,...

Banking Services

What are the fees associated with a Truist Bank checking account?

Truist Bank has different checking account options with varying fees, including monthly maintenance charges that can be waived...

Can I transfer money between my Truist Bank accounts?

Transferring funds between accounts at Truist Bank is easy using their online banking or mobile app. Customers can navigate to...

What is the maximum withdrawal limit at Truist Bank ATMs?

Truist Bank establishes varying withdrawal limits at its ATMs to prevent fraud and manage resources. These limits typically...

What options are available for overdraft protection?

Truist Bank provides several overdraft protection options including a standard overdraft service that allows transactions even...

Security and Alerts

What security features are available for Truist Bank online accounts?

Truist Bank provides several security features to safeguard online accounts, including multifactor authentication, encryption...

What are the options for setting alerts on my Truist account?

Truist Bank provides various alert options for account management, allowing customers to receive notifications for low...

Are there any mobile deposit limits for Truist Bank?

Truist Bank does have mobile deposit limits that depend on factors like account type and history. These limits are set for risk...
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Truist Bank issues reported to GetHuman
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